It Helpdesk Officer – Information Technology

2 weeks ago

Johannesburg, South Africa Bowmans Full time

Job title : IT Helpdesk Officer – Information Technology - Johannesburg, South Africa Job Location : Gauteng, Johannesburg Deadline : November 06, 2025 Quick Recommended Links Jobs by Location Job by industries Purpose Provide timely and efficient support to the employees of the Firm on hardware, software, audio / visual events, and special IT-related requests. Experience and Qualifications Senior Certificate essential CompTIA A+ N+ essential 3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications). Good written and verbal communication skills Effective client service orientation Ability to communicate technical information to non-technical people. Key Accountabilities User Support Monitor all incoming help desk calls Encourage all calls to be logged Attend to all calls timeously and professionally Escalate queries where necessary For escalated queries, keep the user updated on the progress Prepare for audiovisual events Obtain details for the event Liaise with the user to determine any special requirement Set up the boardroom before the event Ensure equipment is fully functional Decommission room and collect equipment when the event is over Repair and Maintain Conduct repairs timeously on both hardware and software Log a call with the supplier if repairs cannot be done in-house. Supply loan equipment to users where appropriate. Ensure audio-visual facilities are in working order on a daily basis Maintain all IT equipment on a regular basis e.g. printers, fax machines, copiers Data Center Ensure tape backups are done daily Ensure no warning alerts Ensure the server room environment is optimal IT Projects Contribute to IT projects as required Inventory Maintain adequate levels of IT stock. This includes both consumables and hardware Report hardware levels to the Help Desk Team Leader / IT Manager User Moves Re-connect desktop / laptop, phone and printer Update systems where relevant Install software for users Receive requests for software from the user Install software for the user Train user on how to use software Relationship Building Develop and maintain relationships with levels of staff as a trusted IT resource. Maintain strong working relationships with and have open and transparent communication between all members of the IT team Competencies Analytical Thinking Client Focus Initiative Interactive communication Problem-solving Resilience Teamwork Using Information Technology Planning and Organizing ICT jobs #J-18808-Ljbffr

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