Sales Support Specialist

The OrganizationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve over 20 million subscribers across 52 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are: Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customersPay Television: direct-to-home satellite and digital terrestrial television services;SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, andAdvertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of + channel brands on linear TV, VOD, social media, and digital platforms.The group's strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to: Expand Pay TV, SVOD subscriber base and Advertising salesFocus on investment and technologyMaintain a local approachProvide quality serviceAttract innovative and motivated employeesJoin Africa's most loved storyteller. Purpose of the Position This role drives sales across products and offerings to all customers who walk into the service centre. Tasks Deliver exceptional customer service to build customer loyalty. Understand customer Journey on each branch visit thus increasing in-store sales. Maximize all sales opportunities by adhering to Customer Service standards and focus on building the multichoice brand and culture. Meet customer's expectation by listening and advising customers on seasonal content, products (hardware and Digital) and promotional activities / campaigns and activations. Provide excellent product knowledge to assist customers to make the right buying decision thus build customer loyalty. Knowledge of current seasonal content to best advise customers. Knowledge of cross-selling of items (WIFI Connectors, Box office, Extra View, DPP, Show Max). Share product knowledge and selling skills with team members. Achievement of sales and unit targets. Stock Management: Handling all product and resources with care to minimize wastage and expense. View and print reports for better understanding of stock movement and department growth (Sell Throughs, SAP Movement). Proficient use of clarity system in line with policies. Ensure all processes and policies are adhered to with regards to stock movement. Qualifications Matric / Prior equivalent work experience. Post Matric qualification advantageous. Experience: 3–4 years customer service experience. Technical Competencies: Product understanding and problem solving, Negotiations Skills, Stakeholder Management. Behavioral Competencies: Communication, Commercial Acumen, Creativity, Problem solving, Planning and Accountability, Analytical thinking, Operational excellence, Teamwork. #J-18808-Ljbffr