Customer Success Specialist

Customer Success Specialist at NielsenIQ Job Description Act as strategic partners to our clients and serve as an innovation agent, driving change for faster reaction to evolving market requirements. Become a market expert and provide fact‑based answers to complex key business questions, while guiding adoption of our GfK newron platform and delivering actionable insights to client stakeholders. Responsibilities Onboard clients onto the GfK Newron platform. Drive adoption (activation, reactivation, and engagement) of the platform by demonstrating clear ROI. Build relationships with senior stakeholders and coordinate client services across countries and categories. Develop fact‑based answers to complex business questions and deliver insightful presentations. Identify leads for cross‑sell and upsell opportunities and help improve renewal rates by demonstrating business outcomes. Measure client perceptions of GfK, plan improvements, and leverage positive perceptions. Collect and provide feedback to product teams on platform functionality and other client experience issues. Collaborate with account management at pre‑sales and renewal stages and with other business unit teams to identify strategic opportunities. Coordinate internal client services nationally and internationally (optional). Run final quality checks and validate QC for the GfK seal of quality when relevant. Own reporting delivered to clients, ensuring end‑to‑end process knowledge from data input to reporting output. Understand retailers on panel and off‑panel (and missing data), working with Retail on onboarding priority retailers. Apply and improve modelling methodology for ‘owned’ panel data and collaborate with Operations for continuous improvement. Apply RACI between Retail, MI, and Ops and contribute to key project‑management processes. Live the four values: Customers are the core, Better Every Day, One GfK, and Commitment to Trust & Quality. Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee‑Assistance‑Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behaviour and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in more than 100 markets, covering over 90% of the world’s population. Our Commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit Seniority Level Mid‑Senior level Employment Type Full‑time Job Function General Business Industries Market Research Location Johannesburg, Gauteng, South Africa Additional Notes You will make the difference by being the face of our company and its digital solutions #J-18808-Ljbffr