Outbound Telesales Consultant

2 weeks ago


Cape Town, South Africa Managed People Solutions Full time

Meridian Wine Merchants is seeking a dynamic Outbound Telesales Consultant, based in Cape Town. This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team. Responsibilities New product introduction and upliftment procedure to be carried out as per SOP. Effective planning of the call cycle as per contact and coverage SOP. Calling customers in accordance with the agreed call cycle. Assisting new customers in opening new accounts as per SOP on new accounts. Recording and promptly acting upon customers' complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid. Actively building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g. send complimentary bottle of wine on customer's birthday) as per SOP. Identify and execute promotional opportunities / requirements as per the customers' needs and promotional SOP. Gain knowledge on various products and processes to carry out a strategic negotiation with customers. Understand your personal sales target by customer and brand and deliver the result. Understand how personal sales commission / incentive are calculated. Grow and maintain the customer base to achieve the sales target. Grow listings on redistributor wine lists. Develop a plan to close the sales gap by compiling a monthly Sales Report and submit this report as per SOP. Log all calls and capture interaction with customers on the laptop as per SOP and RSM requirements. Collect customer information as per Salesforce Contacts Report. Submit trade program & cycle brief execution feedback as per SOP and RSM requirements. Other operational report / feedback as per RSM requirements. In accordance with the SOP on pre, during and post call procedures. Additional Responsibilities 20% of your day to cover vacant Rep Areas. Order taking and processing to be done on handheld technology. Action specified tasks from cycle brief or operational requirements from RSM. Manage stock allocations as per RSM requirements and stock allocation report. Contribute towards informal succession planning and skills



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