Saypro Senior Complaints And Investigations Officer

Overview The Information Regulator (Regulator) is a juristic person established in terms of Section 39 of the Protection of Personal Information Act 4 of POPIA. It is independent and impartial, accountable to the National Assembly, and has jurisdiction throughout the Republic of South Africa. The Regulator promotes and protects the right to privacy as it relates to the protection of personal information and the right of access to information. It operates in accordance with POPIA and the Promotion of Access to Information Act 2 of PAIA. The Regulator consists of five Members: the Chairperson and four ordinary Members appointed for a five-year term. The Chairperson and two ordinary Members are full-time; the other two ordinary Members are part-time. Section 47 of POPIA empowers the Regulator to establish its own administration, and it must appoint the Chief Executive Officer (CEO) and other staff to assist in performing its functions. The Head Office is in Woodmead, Johannesburg. The Regulator invites suitably qualified applicants whose appointment will promote equity and representivity to submit applications for the vacant positions listed below. People with disability are encouraged to apply. For detailed information please visit our website at . Position Senior Complaints and Investigations Officer: PAIA (1 Position). Reference: IR1 / 10. Centre: Head Office: Woodmead, Johannesburg. Salary Level: 11. Salary: R (all-inclusive package and not negotiable). The successful candidate will be required to sign a performance agreement annually. Requirements Matric certificate plus an LLB Degree as recognised by the South African Qualifications Authority (SAQA); minimum five years post-qualification experience in conducting investigations, of which three years must be at junior management, preferably in a regulatory environment. Admission as a Legal Practitioner will be an added advantage; a driver's licence will be an added advantage. Skills and Competencies Knowledge of the Protection of Personal Information Act No. 4 of POPIA and its Regulations Knowledge of the Promotion of Access to Information Act 2 of PAIA and its Regulations Knowledge of the Constitution of the Republic of South Africa Act of 1994 Knowledge of the Promotion of Administrative Justice Act 3 of 2002 Good knowledge and understanding of the law of evidence Ability to work under pressure, work independently and in a team, conduct basic research. Strong office management, administration, and telephone etiquette. Computer literacy with advanced knowledge of Microsoft packages and good typing skills; time management, analytical skills, attention to detail, interpersonal relationships, excellent written and verbal communication with proven report-writing experience. Key Performance Areas Manage investigations and provide guidance to Investigation Officers in relation thereto Manage the implementation of the recommendations contained in the investigation reports Quality assure and/or draft investigation reports Develop tools, procedures, strategies, and policies for successful resolution of complaints Manage and handle complaints Manage resolution of complaints Support Senior Management in interaction with clients and other relevant stakeholders Effectively and efficiently manage all resources allocated to the Sub-Division Liaise directly with various internal and external stakeholders to ensure PAIA compliance Various other duties as may be determined from time to time by the Regulator Applications Applications for this position must be submitted by email as follows: Important instructions to candidates: all the above-mentioned positions are permanent, and appointments will be made in terms of Section 47 of POPIA as the enabling Act. Applications must be submitted on the new application for employment form. The new form can be downloaded at: with an incorrect form will not be considered. Attach completed new application form for employment and a detailed recent CV with two contactable referees. Certified copies of qualifications not older than six months and identity document or passport will be requested from shortlisted candidates only. Ensure that the form is signed and dated before submission, using a signature or valid e-signature and your name printed in block letters. Parts A, B, C and F are compulsory; Part D is not compulsory if you have information on the CV. Foreign qualifications must be evaluated by SAQA to confirm the appropriate NQF level. Candidates must indicate their current salary notch on their CV. Email applications and follow these instructions: include the correct position name and reference in the subject, zip documents if size requires, ensure delivery to the Regulator's mailbox, and note the Regulator is not responsible for undelivered emails. Failure to comply will disqualify the application. Applications received after the closing date will not be considered. If applying to withdraw an application, do so in writing. Shortlisted candidates may undergo security screening, reference checks, citizenship and qualifications verification. Successful candidates will serve a twelve-month probation period. Successful candidates will enter an employment contract and sign a Performance Agreement annually. The Regulator aims to promote equity and representivity in filling these posts; demographic information may be requested. Due to high volume of applications, there will be no acknowledgement of applications; further communication will be only with shortlisted candidates. Candidates who do not comply will be disqualify. Unsuccessful applicants will be advised if they do not receive confirmation within three months after the closing date. The Regulator reserves the right to withdraw any advertised position or not to appoint. Closing date: 31 October. Applications for this position must be submitted by email at – No deliveries will be accepted. Only applications submitted to this email address will be accepted. We wish you all the best with your applications. #J-18808-Ljbffr