Retail Store Leader

3 weeks ago

Durban, South Africa Wellness Warehouse Group Full time

AREAS OF RESPONSIBILITY Customer Experience Be professional Manage customer interactions, complaints and requests Optimise selling space and drive replenishment to ensure stock availability Conduct floor walks to ensure housekeeping disciplines are adhered to Store Profitability Sales – meet or exceed targets GP – reduce wastage & improve stock accuracy within benchmarks NP – reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans Identify challenges, trends and opportunities to drive continuous improvement Store Disciplines & Productivity – Ensuring that monthly store audit benchmarks are achieved and improved upon Risk Management – Effective stock control and stock management, Effective cash handling procedures and controls Team Management – Lead, develop and retain team members, Performance development culture and team effectiveness, Leading, developing and coaching the team JOB SPECIFICATIONS Grade 12 Business / Admin qualification - a retail management diploma or degree would be advantageous Minimum 5 years retail experience: sales, merchandising and admin experience (including 2-3 years managerial experience) A genuine interest in health and wellness – brand ambassadors Fully computer literate Strong written and verbal communication skills Ability and willingness to work weekends and extended retail hours Proficiency in stock management, cost control and cost management Own transport essential Competency Assessment Achieved OFFER Remuneration based on a 'cost to company' model and performance incentives. All permanent team members are required to join the company's provident fund and risk benefit. Medical aid options are available. Birthday leave Team member discounts on in-store and online purchases Ongoing learning and development through our in-house Wellness Training Academy and supplier training. Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social) #J-18808-Ljbffr

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