Social Media Liaison
2 weeks ago
Applications are invited for the Social Media Liaison position to be based in Potchefstroom, North West . Purpose Of The Role A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer‑first mindset, and the ability to effectively manage issues and customer expectations. This person will ensure our customers feel heard, informed, and valued. Key Performance Areas Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local WhatsApp groups in a timely and professional manner Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution Assist in the scheduling of engaging content to support campaigns, product launches, and service updates Maintain a consistent brand voice across all platforms Track and report on social media engagement and customer sentiment Support broader marketing or communications initiatives as needed Stay up to date with platform updates, social media trends, and best practices The Successful Candidate Must Have The Following Experience/skills Excellent written and verbal communication skills with fluency in English and local languages. Must be customer‑centric with the ability to remain calm and professional, even under pressure. Must have a keen interest in social media in general, and an understanding of how the different systems operate. Basic understanding of major social media platforms and how they are used for customer engagement. Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms). Previous experience in customer service or community management is an advantage. Willingness to learn and grow in a fast‑paced, dynamic environment. Strong attention to detail and ability to manage multiple conversations simultaneously. Responsible and reliable with good time management. Team player who takes initiative and shows a willingness to assist others. Must be willing to work shifts, including evenings and weekends. Education Requirements Matric (Grade 12) or similar. Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous. Please Note Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan. Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information. Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role. #J-18808-Ljbffr
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Social Media Liaison
3 weeks ago
Potchefstroom, South Africa Herotel Telecoms (Pty) Ltd Full timeApplications are invited for the Social Media Liaison position to be based in Potchefstroom, North West . PURPOSE OF THE ROLE A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively elevate issues and...
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Social Media Liaison: Customer Care
2 weeks ago
Potchefstroom, South Africa Herotel Telecoms (Pty) Ltd Full timeA leading telecommunications company is seeking a Social Media Liaison in Potchefstroom. In this role, you will monitor customer interactions on social media, respond to queries, and assist with content scheduling. Ideal candidates will possess excellent communication skills, a customer-centric mindset, and a basic understanding of social media platforms....
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Social Media Engagement Specialist
2 weeks ago
Potchefstroom, South Africa Herotel Sonic Full timeA telecommunications company is seeking a Social Media Liaison based in Potchefstroom, North West. This role involves supporting online presence through effective communication, managing customer interactions on social media platforms, and assisting in content scheduling. Ideal candidates will have strong communication skills and a keen interest in social...
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Marketing and Social Media Coordinator
2 weeks ago
Potchefstroom, South Africa Nova Life (Pty) Ltd Full time**Marketing and Social Media Coordinator** **Key Responsibilities**: - Develop, implement, and manage marketing campaigns. - Create engaging content for various social media platforms, including Facebook, TikTok, Instagram, LinkedIn, and others. - Monitor and analyze the performance of marketing campaigns. - Coordinate with the graphic designer and sales...
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Digital Marketer
1 week ago
Potchefstroom, South Africa Redspot Soap Full time**Requirements**: - Social media skills - Capable of content creations - Basic design skills - Communication skills - Previous experience will be advantageous **Salary**: R7,000.00 - R12,000.00 per month License/Certification: - Driver License (required)
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Librarian/Specialist: User Experience
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Potchefstroom, South Africa North-West University Noordwes-Universiteit Full timeLibrarian/Specialist: User Experience (N ) Join to apply for the Librarian/Specialist: User Experience (N ) role at North-West University / Noordwes-Universiteit Position Summary Industry: Education & Training Job category: University and Academy Location: Potchefstroom Contract: Permanent Remuneration: The annual total remuneration package will be...
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Marketing Manager
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Associate Professor/Senior Lecturer/Lecturer
2 weeks ago
Potchefstroom, South Africa North-West University Noordwes-Universiteit Full timePosition Summary Industry: Education & Training Job category: University and Academy Location: Potchefstroom Contract: Permanent Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines. About North-West University NORTH-WEST UNIVERSITY (POTCHEFSTROOM...
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Marketing Brand Ambassador
2 weeks ago
Potchefstroom, South Africa Potchefstroom Academy Full timeWHAT WE'RE LOOKING FOR: Marketing qualification advantageous. Excellent presentation skills & personal presentation Good communication and language skills (verbal & writing) Presentation of the brand to grade 11 and 12 pupils at high schools nationally within allocated areas. Administration of student data on the database and relevant communications to...
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Associate Professor/Senior Lecturer/Lecturer
2 weeks ago
Potchefstroom, South Africa North-West University Noordwes-Universiteit Full timePosition Summary Industry: Education & Training Job category: University and Academy Location: Potchefstroom >Contract: Permanent Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines. About Our Company NWU Introduction NORTH-WEST UNIVERSITY...
