Assistant Hotel Manager

3 weeks ago

Cape Town, South Africa Village N Life Full time

This role forms part of the Operations team at Village n Life, based in Camps Bay, Cape Town. The RoleAs Assistant Hotel Manager, you'll support daily operations across front of house, Rooms Division and Food & Beverage, ensuring smooth coordination and consistently memorable guest experiences. Working closely with the Hotel Manager, you'll balance hands‑on leadership with the art of hosting – being present, anticipating needs and setting the tone for genuine guest connection. As a lead host, you'll represent the personality and service values of The Bay Hotel with confidence and warmth, shaping moments that feel personal and true to our spirit. Key Responsibilities Oversee daily front of house, housekeeping and F&B operations Support the Hotel Manager in driving guest satisfaction and operational excellence Lead and motivate teams to deliver confident, attentive service Act as lead host during key interactions, events and VIP stays Maintain a visible presence throughout the property, engaging naturally with guests Conduct pre‑arrival checks to ensure readiness and presentation standards Resolve guest feedback promptly and professionally Mentor junior leaders and foster interdepartmental collaboration Ensure compliance with all health, safety and hygiene standards Support staff development, rostering and performance management Uphold brand and property standards across all operations What We’re Looking For 2–4 years’ experience in the same or similar position within luxury hotel operations Background in F&B or Rooms Division advantageous Opera Cloud and Micros / Simphony POS experience beneficial Strong leadership, communication and organisational skills Confident host with sharp attention to detail Hands‑on approach with composure under pressure Willingness to work shifts, weekends and public holidays What We Offer Competitive package aligned with experience Career development and training opportunities within Village n Life Supportive, dynamic team environment Staff housing options and access to staff facilities #J-18808-Ljbffr

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