JDE Business Analyst

3 weeks ago

Boksburg, South Africa JustTheJob.co.za Full time

JDE Business Analyst - Boksburg Qualification Tertiary qualification in BSc Computer Science, Statistics or Informatics Requirements 5 Years advanced ERP support or better applications support, fault finding and diagnostics. JDE relevant commercial and operations experience will be a distinct advantage. Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite. Duties Business Analysis Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team Specification and testing of JDE processes and reports and changes to meet original customer requirements Testing of ESU’s and Enhancements to meet original customer requirements Application fine tuning and process refinement to customer satisfaction Validate business processes on CaseWise software when required Customer Service / Support Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation Identification and resolution of system errors with Oracle (when required) within projected timeframe Coordinate JDE support with external consultants (when required) as per Helpdesk requirements Support project team with expertise, testing and solution validation as requested Coordinate new developments with developers as per the agreed go live target set BI Platform Administration and Maintenance Provide BI application service desk support Coordinate and manage support from application vendors Manage user access to BI platforms Coordinate and support BI application maintenance activities Promote the use and adoption of BI applications (Evangelise) with internal customers Training Administer and maintain user security for JDE Assist with monitoring scheduled task and resolving failures when needed Assist with monitoring general system health and take appropriate action when needed #J-18808-Ljbffr

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