Spitz - Store Admin Manager - Durban Cbd, Kwazulu-Natal

6 days ago

Durban, South Africa The Spitz Group Full time

Overview A LEGACY OF LUXURY & STYLE. Spitz is home to world‑class brands such as Carvela, Gianni Chiarini, Lacoste, Nina Roche, and Tosoni. With the addition of Carvela Donna & Bello body sprays and Verve by Kurt Geiger, we continue to elevate premium fashion with iconic scents that complement our renowned brands. Lead with Prestige Are you a meticulous and organized leader with a passion for premium retail brands? Do you thrive in a fast‑paced, high‑end environment where precision, efficiency, and customer service excellence define success? Your Role As a Store Admin Manager, you will be responsible for maintaining operational excellence through precise cash, stock, and administrative control. You will ensure full compliance with company policies while providing critical support to the Store Manager and retail team. Reporting to: Store Manager.Key Areas of Impact: Retail Administration & Compliance Ensure strict adherence to policies and procedures as per admin guidelines. Complete daily, weekly, and monthly admin checks with accuracy. Log and follow up on operational issues (e.g., stock discrepancies, maintenance, cash variances). Manage banking processes, prepare cash for collection, and investigate variances. Process manual transactions efficiently when required. Stock Control & Inventory Accuracy Train and support staff on stock management best practices. Ensure stock management processes are executed daily to prevent losses. Investigate and clear stock variances to maintain inventory integrity. Coordinate and oversee weekly and quarterly stock counts to ensure accuracy. Conduct a weekly shoe pairing exercise and manage write‑offs responsibly. Leadership & Store Operations Support Step in as Acting Store Manager when required, ensuring smooth store operations. Maintain high customer service standards and strong customer relationships. Ensure staffing and planning align with store requirements. Enforce store policies and disciplinary procedures when necessary. Foster a culture of collaboration and excellence within the team. Customer Service Excellence Embed a customer‑first mindset within the store. Strengthen internal and external customer relationships. Deliver ongoing in‑store coaching and training to enhance service standards. Lead by example in delivering exceptional service and professionalism. What It Takes to Succeed Experience: 4+ years’ retail experience (Fashion & Footwear preferred). At least 1 year of administration management experience. Strong numerical ability and attention to detail. Matric / Grade 12 (essential). Tertiary Retail Qualification—advantageous. Stock & cash management expertise. Strong retail admin discipline and adherence to processes. Ability to meet deadlines while managing multiple priorities. Strong relationship‑building skills with staff and customers. A team player who thrives in a fast‑paced, structured environment. Why Join Us? Be part of a premium, high‑end retail brand with an outstanding reputation. Work in a sophisticated, customer‑focused environment. Play a key role in maintaining operational excellence and luxury retail standards. If you are a detail‑driven, customer‑focused leader ready to take on this exciting challenge, we want to hear from you Apply now and be part of a team that sets the standard. #J-18808-Ljbffr

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