Telecoms Account Manager Melrose

2 weeks ago

Johannesburg, South Africa Computer Experts Personnel Full time

Client Manager Job Description The client manager has account responsibility and their key function is around analysing the client’s situation and business requirements through awareness, empathy and good questioning. Key Roles and Responsibilities Take ownership of clients: They take ownership of a range of accounts within the domestic, mid‑market or international marketing segments, by passionately advocating the client requirement while keeping sight of the need to increase revenue and improve margins for the company. Develop account strategy: These employees use their engagement skills to establish their account strategy with key stakeholders, building enduring relationships and displaying an understanding of client industry, business environment, and strategy. Ensure client satisfaction: They drive for client satisfaction throughout the entire lifecycle of the clients’ buying process, taking ownership of the commercial agreement for each client. Generate demand from clients: They assist clients to identify current needs and effectively articulate how the company can add value through services and solutions. Develop and grow profitability: The client manager approaches account management systematically to develop and grow accounts profitably. Vulnerability analysis: They conduct a vulnerability analysis of the company’s position in comparison to competitors and vendors. Effective use of sales tools and methodologies: They use the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts. Ensure governance: Client managers develop and align governance and compliance policies to identify and manage risk exposure liability. Ensure financial compliance: They monitor and control financial governance and compliance to manage financial costs. Behavioural Skills Work effectively in teams and manage assigned work processes, contributing ideas for improvement. Skill Requirements General qualification in Sales (Degree / Advanced Diploma) – advantageous. 4–6 years work experience. At least 2 years work experience in a sales environment. Personal Attributes Required Ownership of a range of clients within the domestic, mid‑market or international segments. Ability to build enduring relationships and understand the client industry. Passionate drive for client satisfaction throughout the buying process. Ability to generate demand by assisting clients to identify needs. Conduct vulnerability analysis of the company’s position. Effective use of sales tools and methodologies. Able to work well in teams and independently. Display a learning orientation. #J-18808-Ljbffr

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