Client Analyst Team Lead

Client Analyst Team Lead · Circana Location: Cape Town, South Africa Talent Acquisition EMEA | Complexity into clarity Let’s be unstoppable togetherAt Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at What will you be doing? Based in South Africa, you will be working as part of the Circana APAC (Australia) Data Release (Client Delivery) team. Managing a team of Analysts across Data Release to effectively build, maintain and dispatch databases, Unify/ILD and custom extracts (as required) services to Circana clients and retailers. Looking after various clients from various channels across all Circana platforms as well as partnering with Client Service and commercial teams to understand client needs and to continually improve system processes and standards to deliver quality and timely databases and reports. You are accountable for your teams’ impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the client contract. Job Responsibilities Build and maintain all required Circana deliveries such as databases, model and extracts through various Circana platforms Ensure database accuracy by reviewing data in accordance with Circana standards and ensuring that databases are provided within specified deadlines Manage all database requests from Client Service and ensure they are completed to specification and checked prior to implementation Dispatch databases to the client onsite or via FTP Troubleshoot all client-identified data errors and ensure they are fixed and dispatched back to the client in a timely manner Continuous Improvement Identify, revise and implement improved system processes to increase efficiencies, data quality, and level of Temple or Liquid Data services provided to internal client serving teams and external clients Stakeholder Engagement Build strong relationships across business verticals and regions involved in the delivery of ANZ deliverables/projects Conduct and lead weekly cross-functional team meeting for various projects as required Represent Data Release on various onboarding projects (both clients and internal projects) and leadership meetings in the absence of Data Release Manager or as required. Contribute to client WIPs and work collaboratively with Client Service and commercial teams to action requirements Team Leadership Consistently demonstrate Circana values and lead by example Manage workloads and set priorities for projects and services within the team Conduct DMS meetings and allocate work and projects to the team, maintaining the accuracy of the database allocations each week Coach the team on any escalated client and database issues and provide solutions as required Ensure team members have the knowledge and skills to perform and meet new processes and standards Manage ongoing performance and development of direct reports, ensuring all direct reports have motivating KPIs and development goals set Provide coaching and mentoring of direct reports and other junior members of Operations to support their performance, growth, and development Encourage and support cross-functional collaboration across Circana and within Operations teams (where appropriate) Measures of Success Demonstrate strong dimension architecture, project management and process improvement skills Ensure satisfied clients with consistent, on-time, high-quality BAU, implementation & change delivery. Able to gain support, including time and resources, towards solving client satisfaction and delivery issues Develop and/or adopt best practices, implementation & change frameworks for client setups and CCR management. Effective use of systems for managing BAU, Initiatives and teams, using data driven decision-making based on KPI reporting. Develop people to prosper in their careers at Circana and beyond through exposure to new skills and challenges Works to remove barriers to collaboration while balancing the interests of multiple stakeholders Builds trust with local & global colleagues by having long-term view working relationships Requirements Ability to start work from 7:00 am to enable team meetings and handovers with APAC teams. Associate’s degree (e.g. BCom/BSc) Strong knowledge of Circana technology capabilities Ability to take clients on the journey from our legacy Temple software onto our ILD/Unify platform. Knowledge on Fusion, Excel, MDM, Circana Legacy systems (arps, Temple) and SQL will be an advantage 2+ years relevant work experience within Circana Operations Demonstrated experience in process improvement/standardisation and working with cross-functional teams to drive change/standardisation Demonstrates a partnership approach and maintains long-term mutually beneficial relationships with client-facing teams Client oriented mindset with strong understanding of client needs within the CPG and Retail landscape Demonstrated leadership experience with ability to build a high performing team Proficiency in all MS applications, especially Excel e.g. V-lookups and pivot tables A strong background in the FMCG industry Previous experience working with a global and/or virtual team preferred Circana Behaviors Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Center on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for everyone Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Market Research #J-18808-Ljbffr