Client Experience Manager

2 weeks ago

Johannesburg, South Africa Numata Business IT Full time

Are you a proactive, client-focused professional with a passion for technology and building strong relationships? Numata is looking for an Client Experience Manager to join our team and help our clients thrive by leveraging technology to achieve their business goals. About the Role: As a Client Experience Manager, you will act as a strategic partner and trusted advisor to our clients. Your role will involve ensuring client satisfaction, driving technology adoption, and uncovering new opportunities for collaboration. You will play a critical part in fostering long-term relationships with clients, resolving issues efficiently, and delivering an exceptional service experience. Key Responsibilities: Client Relationship Management: Build and maintain strong, lasting relationships with clients, acting as their primary point of contact. Understand clients' business objectives, challenges, and technology needs. Conduct regular client meetings to ensure satisfaction and identify areas for improvement. Handle client inquiries and escalations promptly and professionally. Technology Adoption and Client Success: Promote the effective use of technology solutions to enhance client business operations. Collaborate with clients to identify opportunities for leveraging technology to meet their goals. Provide guidance and training on technology tools and solutions. Monitor client technology adoption, addressing any barriers or challenges. Client Satisfaction and Issue Resolution: Proactively address client concerns and resolve issues to maintain high levels of satisfaction. Work closely with internal teams to ensure timely and efficient issue resolution. Conduct regular service reviews to gather feedback and identify improvement areas. Implement tools and methodologies to measure and improve client satisfaction. Account Planning and Growth: Assist in account planning to develop strategies for client growth. Identify and mitigate potential risks within client accounts. Provide client feedback to product and service development teams. Documentation and Reporting: Maintain accurate and up-to-date client records, including interactions and service requests. Prepare reports on client satisfaction, technology adoption, and other key metrics. Document client-specific requirements and configurations for seamless service delivery. What We're Looking For: Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience). Proven experience in account management or a client-facing role in the IT industry. Strong understanding of technology solutions and their business applications. Exceptional communication and interpersonal skills. Ability to manage multiple client accounts and prioritize tasks effectively. Problem-solving skills and the ability to address client concerns with professionalism. Experience with CRM tools and systems is an advantage. Why Join Numata? Be part of a forward-thinking, client-focused team. Opportunities for professional development and growth. Collaborate on innovative solutions that drive real business impact. A supportive work environment where your contributions are valued. Ready to make a difference? Apply today and join Numata as an IT Account Manager, helping us and our clients achieve more together. #J-18808-Ljbffr

  • Client Experience Manager

    6 days ago

    Johannesburg, South Africa Numata Business It Full time

    Are you a proactive, client-focused professional with a passion for technology and building strong relationships? Numata is looking for a Client Experience Manager to join our team and help our clients thrive by leveraging technology to achieve their business goals. About the Role As a Client Experience Manager, you will act as a strategic partner and...

  • Client Experience Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Numata Full time R250 000 - R500 000 per year

    Are you a proactive, client-focused professional with a passion for technology and building strong relationships? Numata is looking for an Client Experience Manager to join our team and help our clients thrive by leveraging technology to achieve their business goals.About the Role:As a Client Experience Manager, you will act as a strategic partner and...

  • Client Experience Manager

    3 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction Hello Future Client Experience Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make...

  • Client Experience Manager

    3 days ago

    Johannesburg, South Africa Network Contracting Full time

    Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights; and the creation of buy-in Engage in cross-functional relationships to obtain and to provide work support Resolve customer dissatisfaction/complaints by taking ownership of the problem Analyse customer feedback to help improve customer...

  • Client Experience Manager

    3 weeks ago

    Johannesburg, South Africa Reunert Limited Full time

    Client Experience Manager A vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Services Executive. Duties & Responsibilities Purpose of Position : Manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving...

  • Client Experience Manager

    6 days ago

    Johannesburg, South Africa Reunert Limited Full time

    Client Experience Manager A vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Services Executive. Duties & Responsibilities Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving...

  • Client Experience Manager

    1 week ago

    Johannesburg, South Africa Edge Growth Full time

    **Job purpose**: The Client Experience Manager (Partner) is responsible for creating a great experience for all Edge Solutions clients (programme sponsors) by improving programme delivery processes, building a standard programme delivery toolkit and coaching Program Managers on the effective execution of programme delivery processes and use of the program...

  • Client Experience Manager

    5 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future: Customer Experience Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team at FNB Points of Presence Customer Experience, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of...

  • Client Experience Specialist/Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Key purpose:Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are met.Duties and responsibilities:Identify, control and escalate potential risks which may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesDeliver against...

  • Sales and Client Experience Manager

    2 weeks ago

    Johannesburg, South Africa The Corporate Circle Full time

    R 55 000 CTC. Sandton. Highly client focussed individual with strong sales and retention background. Able to build strong relationships and have a strategic view on the client experience. Digital experience with ability to combine people with digital technology to ensure a superior experience. High energy and target driven with desire to constantly add value...