Executive-Voice-Customer Service
4 weeks ago
Overview EXL Cape Town, Western Cape, South Africa Join to apply for the Executive-Voice-Customer Service role at EXL. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. Responsibilities Demonstrate a strong customer focus that enables fair outcomes for the customer resulting in securing payments to BG and getting the customer’s energy account back on track. Achieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics. Fully assess the customers’ circumstances and ability to pay while demonstrating empathy where applicable. Utilize all services and support that BG and our 3rd parties can offer to deliver the right outcome for the customer. Take ownership of customer issues and work hard to find solutions. You’ll need to be adaptable, switching between inbound or outbound customers depending on business needs. Ensure all tasks are completed to a high standard with attention to detail. Any other tasks as deemed required by the Line Manager. Ensure that the calls are handled as per Desktop procedures. Ensure that the assigned targets in accordance with SLA and internal standards are met. Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards. Maintain and provide the relevant process reports in a timely manner. Ensure adherence to established attendance schedules. Minimum Requirements SA Citizen Grade 12 (Mandatory) 6 months call centre experience Soft skills & Telecommunications Experience (Advantageous) Computer Literacy (MS Office, Social Media, Online, Navigation) Good articulation of the English language (Spoken and Written) Seniority level Not Applicable Employment type Full-time Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at EXL by 2x Get notified about new Customer Service Executive jobs in Cape Town, Western Cape, South Africa . Note Cape Town, Western Cape, South Africa listings and related posts shown are for example purposes and may reflect a broader job board ecosystem. This job description has been refined for clarity and does not introduce new information beyond the original content. #J-18808-Ljbffr
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Executive-Voice-Customer Service
5 days ago
Cape Town, South Africa EXL Full timeExecutive-Voice-Customer Service EXL Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
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Executives-Customer Care Voice-Inbound
4 days ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle...
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Executives-Customer Care Voice-Inbound
6 days ago
Cape Town, Western Cape, South Africa EXL Service Full time R250 000 - R400 000 per yearJob DescriptionIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle...
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Voice Claims Executive — Customer Care
5 days ago
Cape Town, South Africa EXL Full timeA major service provider in Cape Town is seeking an entry-level Executive-Voice-Customer Service to enhance customer satisfaction and manage claims efficiently. In this role, you'll ensure adherence to service standards and maintain operational efficiencies while handling communications. Ideal candidates should excel in communication and problem-solving,...
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Executive-Customer Care Voice-Inbound
4 days ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Location: EXL Cape Town, Western Cape, South Africa Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to...
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Executive-Customer Care Voice-Inbound
2 days ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong...
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Executive-Customer Care Voice-Inbound
4 weeks ago
Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa. We are looking for a Customer Service Representative to join our dynamic team as the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...
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Cape Town, South Africa EXL Full timeExecutive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...
