Service Specialist

4 days ago


Johannesburg, South Africa Infosys South Africa Full time

Job Title ServiceNow Expert Overview Infosys South Africa is seeking a qualified ServiceNow Expert to join our team in Johannesburg, Gauteng, South Africa. Key Responsibilities Design, configure, and implement ServiceNow solutions across ITOM, CMDB, Discovery, and APM/PPM modules. Develop and maintain ServiceNow applications, workflows, and integrations with ITAM, CI/CD pipelines, and DevOps tools. Ensure data integrity and governance within CMDB and related architecture tools (e.g., BlueDolphin). Collaborate with stakeholders to optimize Application Portfolio Management and Software Asset Management processes. Provide performance analytics and reporting to support business decisions. Required Certifications ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist – ITOM, CMDB, Discovery ServiceNow Certified Application Developer (CAD) Micro-certifications in Performance Analytics, APM, or related domains Preferred Skills Experience with ServiceNow APM or PPM modules Knowledge of ITAM integrations and Software Asset Management Familiarity with CI/CD pipelines and DevOps integrations Exposure to architecture tools like BlueDolphin or similar CMDB-integrated visual tools Seniority Level Associate Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



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