Business Development Manager

ABOUT US At Mercedes-Benz Financial Services South Africa (MBFS SA), we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor‑made finance and insurance solutions. The opportunity Mercedes-Benz Financial Services is a leading captive automotive financial services provider, operating in 40 countries as the global financial services arm of Mercedes‑Benz Mobility. To achieve our goal of being the first‑choice provider of vehicle financial products and services, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first‑class experience at every turn. Business Development Manager – National Sales Team Reporting through the to the Sales Director, the core focus of this role is to manage and drive the strategic implementation and execution of sales processes through our national agent network. Requirement overview To identify, develop and manage the implementation, training and budgeted growth of Mercedes-Benz Financial Services South Africa ("MBFS SA") Finance, Insurance and Value Added Products, to and through the Agent Network and Customers base (including Corporate Customers) to ensure all business targets are achieved, whilst ensuring high levels of Agent and Customer satisfaction in compliance to the Company's related Policies. What do your duties entail? Stakeholder & agent performance management: Proactively engage with relevant stakeholders within area of responsibility to achieve business targets by negotiating, implementing and managing appropriate activities and actions to achieve the business targets. Agent retail steering, dealer reviews & reporting: Proactively drive target achievement by monitoring, measuring, benchmarking and analysing key performance indicators against the targeted business objectives. Preparation & presentation of accurate dealer reports/reviews to manage and steer agent performance. Appropriate analysis of dealer performance, including implementation of agreed actions and activities for ongoing dealer management. Rollout of strategy at agent level: To continuously support the implementation and management of the rollout of the MBFS SA strategy by encompassing engagement, agent training, change management and market feedback. Implement appropriate actions and action plans to achieve the strategic targets, including training for campaigns, products, point‑of‑sale systems, benchmarking and continuous improvement. Sales, Marketing and Digitisation Process Optimisation: by identifying challenges and gaps, engaging with appropriate stakeholders to manage improvements and enhancements. Assisting in the testing and rollout of all digital processes and systems within the area of responsibility. Customer satisfaction: Assume ownership within area of responsibility to resolve Agent & Customer queries and concerns professionally and efficiently, remaining the ambassador for MBFS and managing the relationship accordingly. Achieve Finance Margins within agreed target, while ensuring risk‑adjust pricing is applied. Qualifikationen Our mission at MBFS SA is to provide a consistently outstanding brand and customer experience through outstanding preparation, attitude and teamwork. Our purpose is to create an effortless experience by providing ease and convenience in all our interactions with others. In order to achieve our goals and be part of our team you will demonstrate the following: Attributes: Self‑starter able to work with minimal supervision. Ability to think outside the box and apply yourself. Ability to prioritise and multi‑task. Professionalism and Self‑confidence. Ethical conduct and integrity. Able to see the big picture but apply this operationally. Analytical skills and detail orientation. Team player with a positive, pro‑active “can do” attitude. High emotional intelligence and ability to excel under pressure. Provide superior customer service. Key skills: Computer Literacy (MS Office), Analytical Skills, Presentation Skills, Written & Verbal Communication, Problem Solving Skills, Interpersonal Skills, Organisational Skills, Teamwork, Negotiation Skills, Strategic Thinking Skills, Decision‑making Skills, Business acumen, Interpersonal skills. What is it like to be part of Mercedes‑Benz Financial Services SA? We represent an extraordinary brand by fulfilling our founders' promise to deliver 'The Best or Nothing' which requires the efforts and talents of many exceptional people. Recognised as the Top Employer in the South African automotive industry, our passion for our people also extends to employee recognition and reward programs, as well as providing access to learning and development opportunities. We strive to make our workplace one in which individuals feel challenged, fulfilled, and are able to reach their full potential. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Specific knowledge Experience in Financial Services Industry Business Analysis Experience Consulting Experience Experience in managing cross‑functional business stakeholders Customer dedicated with good verbal and written communication skills Product knowledge – Finance and Insurance Computer literacy (MS Office) In‑depth knowledge of Retail and Wholesale Sales processes, Finance and Insurance in the automotive sector Required competencies Customer Service Orientation Adaptability Pro‑active and positive “can do” attitude Assertiveness Ability to perform and excel under pressure Business and Financial Acumen Time Management Qualifications & experience Matric / Grade year relevant Diploma / Degree qualification e.g. B Com (Sales / Marketing / Business Management / Financial Management) Mercedes‑Benz Group of Companies South Africa is proud to be an equal opportunity employer. Additional information Foreign nationals must qualify for a work visa / permit as per the provisions of the Immigration Act 13, Division's Employment Equity Plan in terms of the Employment Equity Act, No 58. As part of the recruitment process, shortlisted candidates should be willing to undergo an Assessment Centre. CLOSING DATE: 05 September Strictly no CVs will be considered sent via email. The email address provided is only for queries on this specific requisition. Mitarbeiterrabatte möglich Mitarbeiter Events Mitarbeiterhandy möglich Gesundheitsmaßnahmen Kontakt Mercedes-Benz Financial Services South Africa (Pty) Ltd MBSA Place, Aramist Avenue, Pretoria. Zukisa Stofile E-Mail : zukisa. #J-18808-Ljbffr