Area Manager

4 days ago

Durban, South Africa Pedros Full time

Job Description We are seeking a dynamic, experienced, and hands‑on Area Manager to oversee multiple stores for one of our franchise partners. The successful candidate will be responsible for driving operational excellence, ensuring brand standards, developing high‑performing teams, and achieving financial and operational targets across all assigned stores. Key Responsibilities Oversee daily operations across multiple QSR stores to ensure consistent service, product quality, and brand standards. Conduct regular store visits, audits, and operational assessments. Ensure compliance with food safety, health, hygiene, and labor regulations. Lead, coach, mentor, and motivate Store Managers and their teams. Address performance issues, conduct performance reviews, and support disciplinary processes where required. Promote a positive, high energy, team‑focused culture. Manage store budgets, labor, stock, and controllable costs. Analyse daily/weekly/monthly KPIs and implement action plans to improve performance. Drive sales growth, profitability, and overall store performance. Ensure Store Managers and teams are properly trained on systems, SOPs, and customer service standards. Ensure exceptional customer service and quick resolution of customer complaints. Monitor feedback and lead initiatives to improve guest satisfaction. Ensure accurate stock ordering, forecasting, and stock rotation. Minimise waste, shrinkage, and stock losses. Identify operational risks and opportunities. Minimum Requirements Minimum 3–5 years experience as an Area Manager / Multi‑site Manager in the QSR or restaurant industry (essential). Strong understanding of labor control, stock management, and financial reporting. Experience managing multiple high‑volume stores. Valid driver’s licence and reliable vehicle (regional travel required). Strong leadership, communication, and conflict management skills. Ability to work evenings, weekends, and public holidays when required. High level of integrity, accountability, and operational discipline. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Restaurants Location Durban, KwaZulu‑Natal, South Africa #J-18808-Ljbffr

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