Field Marketing Quality Controller
3 weeks ago
Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Details of the Vacancy Job Title Field Marketing Quality Controller Location Johannesburg Salary Grade Controller Reporting to Field Sales Admin Manager Reporting staff None Type of Position Permanent Working Hours Mon-Fri 08h30 Saturdays 09h30 Purpose of the Position and Key Responsibilities The purpose of this position is to provide a complete support function to the Field Marketing department, assisting with all administrative duties associated with the position. Key Responsibilities Field Marketing Complaints Handling – Attend to and investigate all field marketing complaints, including engaging with clients, gathering feedback from the field team, and providing management with insights to aid decision‑making. Oversee the refund process for all complaints by obtaining management authorization and finalising the refund process for complainants. Compile comprehensive management handling and refunds. Issue Notices of breach to ICs, inline with our control measures. Maintenance and training of Field Marketing Sales app on tablets – Ensure that all ICs are fully trained to successfully capture applications via the sales app. Handle all admin related matters on the tablet such as new user access, transfer of users, login details and authentication, system downloads. Recon monthly tablet stock and account for said movements within the regions. Handle all Field Marketing queries as it relates to tablet and sales app New Business Quality Checks. Quality assure all incoming field sales business submitted by sales teams from various branches to ensure the accuracy and completeness of the information. Liaise with clients for clarity and / or obtain any missing information to complete the joining membership process. Compile and maintain detailed records of all quality control activities, including any issues identified and action taken. Assess the completion of all digital and paper applications as submitted by the Field Sales teams. Conduct a verification process of the new members telephonically. Conduct customer surveys as and when required. Attend to all exception reporting within set timelines. Attend to standard business checks via WhatsApp and or email. Compile relevant reports and other admin duties for the business. Seniority level Entry level Employment type Full-time Job function Quality Assurance Industries Insurance #J- Ljbffr #J-18808-Ljbffr
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