Onboarding Specialist
6 days ago
Job Purpose The customer onboarding specialist is the first interaction between customers and the client after an employer has chosen to adopt the benefit for their employees. Their core role is to educate new customers (member employees) about the product and services, and ensure effective product adoption. Their focus will be on reducing customer effort, ensuring a smooth experience and delivering fantastic customer support. The ideal candidate is high energy, passionate about helping customers, fluent in English and either isiZulu/Sesotho/Setswana, and excels in written and spoken communication. Successful candidates must have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. The onboarding specialist will educate customers (member employees) on how to use and get value from the product. An effective and efficient onboarding experience will set the tone for the ongoing relationship with our member employees. The onboarding specialist will remain the key contact for the client for the duration of their contract and will be available to help direct and resolve any queries. Key Responsibilities Manage the customer from the point of sale to product adoption Own and create plans for product implementation Educate new customers about product best practices Deliver company presentations and demos on site at the Wellness activation days Help solve technical problems Handle customer queries related to the product Collect customer feedback and act on it Support customers through emails, phone calls, chats, social media, video calls, etc. Monitor product utilisation Relationship Management Establish strong, long-term relationships with new customer stakeholders Develop a deep understanding of customers' business and operational objectives Record customer implementation needs, requests, and questions and communicate to key stakeholders Work with sales, product, and support teams to ensure that customer expectations are met Customer Onboarding Facilitate the full in-person or virtual onboarding process for all clients including pre-activation communication to client, activation days, and first 3 months of client engagement. Daily/weekly planning to ensure that all resources required to successfully onboard clients are in place and tracking to deadlines leading up to activation. Provide input to content and resources for customer education Support education of customers on product toolkit, capabilities, and best practices to simplify adoption and align expectations Clearly communicate
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Onboarding Specialist
6 days ago
Johannesburg, South Africa Energy at Work Full timeJob Purpose The customer onboarding specialist is the first interaction between customers and the client after an employer has chosen to adopt the benefit for their employees. Their core role is to educate new customers (member employees) about the product and services, and ensure effective product adoption. Their focus will be on reducing customer effort,...
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Onboarding Specialist
1 week ago
Johannesburg, Gauteng, South Africa FP Markets (First Prudential Markets) Full time R104 000 - R208 000 per yearFP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Onboarding (Back Office) Specialist inJohannesburg.This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry...
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Onboarding Specialist
21 hours ago
Johannesburg, Gauteng, South Africa FP Markets Full time R400 000 - R600 000 per yearFP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Onboarding (Back Office) Specialist in Johannesburg.This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry...
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Client Success
2 days ago
Johannesburg, South Africa Infotelligent Full timeA data start-up is seeking a Client Support & Onboarding Specialist to enhance client experiences. In this role, you will be the key point of contact for new clients, ensuring smooth onboarding through support via Zoom and assistance via email. Ideal candidates will have at least 2 years of experience in client support or customer service, strong...
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Onboarding Specialist
4 days ago
Johannesburg, South Africa FP Markets (First Prudential Markets) Full timeOnboarding Specialist (Johannesburg, Forex) Direct message the job poster from FP Markets (First Prudential Markets) FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Onboarding (Back Office) Specialist in...
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Forex Onboarding Specialist — Growth
4 days ago
Johannesburg, South Africa FP Markets (First Prudential Markets) Full timeA leading global CFD broker in Johannesburg is seeking an Onboarding Specialist to assist with client onboarding and support back-office tasks. The successful candidate will possess strong computer skills and excellent communication capabilities in English, with experience in FX being a plus. This full-time role offers a multicultural team environment,...
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Onboarding Specialist
1 week ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Onboarding Specialist, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now,...
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Specialist, Onboarding
6 days ago
Johannesburg, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Insurance & Asset Management Location: ZA, GP, Johannesburg, 30 Baker Street Responsible for end-to-end onboarding for all regions (JHB,CPT,KZN), both local and offshore clients, including the collation and completion of all documentation (business and regulatory / compliance), completion of all business processes (BAF, SAP profile creation...
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Onboarding Specialist
4 days ago
Johannesburg, South Africa FP Markets Full timeOverview FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Onboarding (Back Office) Specialist in Johannesburg . This is a great opportunity to work in a varied role and be overseen by and mentored by a team of...
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FX Onboarding
5 hours ago
Johannesburg, South Africa Fp Markets Full timeA leading global CFD broker in Johannesburg is seeking an experienced Onboarding Specialist to assist clients with onboarding procedures, handle customer inquiries, and support various departments. The ideal candidate should possess strong computer skills, have knowledge in FX, and be fluent in English. This full-time position offers competitive remuneration...
