CX Service Quality
2 weeks ago
A leading insurance company located in Cape Town is looking for a Service Quality Analyst (CX) to improve customer experience across all channels. The role includes operational excellence, identifying barriers, and conducting root cause analysis to ensure client satisfaction. Candidates should have 3-5 years of customer service experience in a contact center environment and a completed Matric. This position offers an opportunity for impactful work in a dynamic team.#J-18808-Ljbffr
-
Service Quality Analyst
2 weeks ago
Cape Town, South Africa Sanlam Full timeService Quality Analyst (CX) – CPT Join to apply for the Service Quality Analyst (CX) – CPT role at Sanlam An exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town. What will you do?...
-
Service Quality Analyst
2 weeks ago
Cape Town, South Africa Sanlam Full timeThe role An exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town. What will you do? Santam Direct is seeking a dynamic individual to drive operational excellence and enhance customer...
-
Service Quality Analyst
2 weeks ago
Cape Town, South Africa Santam Insurance Full timeAn exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town. What will you do? Santam Direct is seeking a dynamic individual to drive operational excellence and enhance customer experience...
-
Cape Town, South Africa Santam Insurance Full timeA leading insurance firm in South Africa is seeking a Service Quality Analyst (CX) to enhance customer experience and drive operational excellence. Responsibilities include conducting root cause analysis and fostering team collaboration. Ideal candidates should have 3-5 years of relevant experience and a Matric/Grade 12 qualification. Join a company...
-
Service Quality Analyst
1 week ago
Cape Town, Western Cape, South Africa Sanlam Full time R430 000 - R1 350 000 per yearThe roleAn exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape TownWhat will you do?Santam Direct is seeking a dynamic individual to drive operational excellence and enhance customer experience...
-
Service Quality Analyst
1 week ago
Cape Town, Western Cape, South Africa Sanlam Full time R600 000 - R1 200 000 per yearThe role An exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town What will you do? Santam Direct is seeking a dynamic individual to drive operational excellence and enhance customer...
-
SAP CX/CRM Solution Architect
5 days ago
Cape Town, South Africa Zimele Technologies Full timeWe are seeking a highly experienced Solution Architect with deep expertise in SAP CRM/CX (customer service, marketing, and sales), as well as cloud platform integration. The successful candidate will lead the design and delivery of end-to-end customer experience solutions, ensuring seamless integration with other SAP and non-SAP systems. This role requires...
-
Cx Customer Advisors
2 weeks ago
Cape Town, South Africa SA Commercial Full time**CX Agents Required to start Immediately** We are currently seeking CX Agents to provide a telephone-based sales booking service. The successful sales agent key role is to deliver a first-class service to our blue-chip clients ensuring their revenue generation is maximized thoroughly. To provide help, advice, and guidance to new and existing customers, so...
-
Customer Experience
3 weeks ago
Cape Town, South Africa technovation Full timeOur Client is a leading consumer financial services business, providing credit and related products (such as store/credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...
-
Director, Cx Practice
1 week ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team united by our desire to connect diverse people with shared values for a bolder impact. - We employ just over a thousand team members across...