Digital Operations Manager

We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth. In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes. You’ll orchestrate planning and delivery across Revenue Operations, Delivery/PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance. If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you. Key Responsibilities Leadership Operating Rhythm Run the daily/weekly operating cadence: drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods/teams.Safeguard data integrity across ClickUp (work), GHL (pipeline/revenue/CS), and financial systems. Weekly Cross-Functional Execution Lead the Weekly Scalable Meeting; update scorecards, rocks/OKRs, risks, and decisions.Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline → staffing → delivery → cash flow.Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).Review GHL dashboards for pipeline velocity, conversion, retention/expansion; ensure tight handoffs with CX. Performance & Planning Present the Monthly Operating Review (revenue/margin, NRR/GRR, delivery quality, NPS/CSAT, forecast accuracy, risks).Translate annual plans into Quarterly OKRs/Rocks and align budgets, headcount, and initiatives.Sponsor continuous improvement: SOP modernization, automation in GHL/ClickUp, AI-assisted workflows, and cost control. Scaling Foundations Refresh Scalable OS artifacts (V/TO equivalents, governance, playbooks); conduct org design reviews and succession planning.Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency. People & Culture Model people-first leadership: clarity of roles, psychological safety, crisp communication, and high ownership.Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics. Requirements Experience & Scope 5 - 10+ years scaling operations in agency/consulting/SaaS-adjacent environments with demonstrated P&L impact.Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy. Operating Systems & Tools Scalable (or equivalent) for goals/scorecards/OKRs and meeting rhythms—expert level.ClickUp admin/governance, capacity modeling, delivery economics—advanced.Go High Level (GHL) pipelines/automations/attribution/lifecycle analytics—advanced.Data integrations across ClickUp GHL finance; KPI architecture and workflow automation. Leadership & Communication High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery/PMO, CX, and Marketing.Decision athlete: fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms. Success Metrics (Illustrative) Revenue & Margin: On-time/on-budget delivery rate; target gross margin.Clients: NPS/CSAT, GRR/NRR, expansion rate, time-to-value.Execution: Forecast accuracy, capacity utilization, cycle time, WIP control.People: Time-to-productivity, regrettable attrition, leadership bench readiness.Systems: Data accuracy across Scalable/ClickUp/GHL; automation coverage of key workflows. Compensation $2,900 - $4,000 Per Month Job Profile Location: Fully remote (US/Global)Education: Bachelor’s required; MBA or equivalent experience preferredTech: Modern laptop, strong broadband, camera/headset suitable for executive meetings How to Apply Please email your responses to (in the email body with clear headings) and any relevant work samples. Use the subject line: “Operations Manager Application.” Work HistoryTell us about your last 3 roles. What was consistent across them? What changed, and why? What measurable business outcomes did you own (margin, NRR, utilization, cycle time)? Operating Rhythm You BuiltDescribe a time you designed and ran a company-wide operating cadence (scorecards/OKRs, weekly/Monthly/Quarterly reviews). How did you drive adherence and improve outcomes? Include before/after metrics. Systems & Data IntegrityWalk us through a time you established “one source of truth” across work (ClickUp), pipeline/lifecycle (GHL), and finance. What integrations/KPIs did you implement, and what decisions improved as a result? Portfolio or Work SamplesProvide 1 - 2 artifacts (e.g., operating review deck, KPI architecture, ClickUp governance model, lifecycle dashboard) with a short explanation of your role and the results (e.g., margin lift, cycle-time reduction, forecast accuracy). #J-18808-Ljbffr