Service Manager, Community Engagement

Job Purpose Oversee the delivery of a high-quality programme of community activity and engagement across three London Boroughs. Develop and grow our community engagement offer to ensure the needs and preferences of older people are being met. Manage, lead and motivate a team of experienced community engagement officers, centre managers and lunch club coordinators. Ensure a well‑evidenced, high‑quality and responsive service is delivered to clients with professionalism. Ensure that all team members are equipped with the knowledge and resources necessary to deliver and continuously improve our offer. Key Tasks Day‑to‑day management and leadership of the Community activities team comprising paid staff and volunteers, ensuring a strong team culture and their ongoing professional development. Support and develop your direct reports to include supervision, annual appraisal, planning of continued professional development opportunities and training needs. Support and develop your team including team meetings, consultation and feedback sessions and establishing a culture of continual improvement. Collaboration with managers across the organisation to ensure consistency of management practice and joined‑up service delivery. Work with the AUKEL Communications team to plan and deliver accessible programme information to a range of audiences across multiple channels. Lead and oversee the monitoring, recording and reporting of all activity within the programme area; ensuring the service is meeting key performance indicators (KPIs), identifying and flagging any concerns and taking proactive action to address this; ensuring that internal and external stakeholders receive accurate and timely reports. Work collaboratively with other agencies providing aligned services, opportunity‑spotting, cross referrals, maintaining excellent working relationships with all external stakeholders. Support the Head of Community to ensure that evidence of the wider impact of our offer is spotlighted and presented to a wide range of stakeholders. Manage the budget, sign‑off expenses, and ensure projects are delivered to budget, liaising with the Finance Department as necessary. Support the Head of Community with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders. Contribute to the organisational objectives contained with AUKEL’s 5‑Year strategy and actively identify opportunities for development, fundraising and systems improvement. To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London. To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities). Person Specification Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply Experience Essential Of delivering high‑quality community‑based support/services. Of service recording and reporting. Of leading and motivating colleagues to deliver impactful services. Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. Of effective collaboration with internal and external stakeholders. Desirable Of providing services to older people. Of supporting and contributing to successful applications to funders. Working experience within East London Knowledge & Understanding Essential Understanding of, and expertise in, the care and support needs of older people. Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma‑informed manner. Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers. Desirable Knowledge and understanding of specific approaches and programme addressing specific older people’s needs e.g. falls prevention; dementia. Skills/Attributes Excellent spoken and written communication skills. Excellent IT skills Ability to give and receive feedback in a thoughtful, reflective and impactful way. Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative). Commitment to learning and development and reflective practise. Desirable Fluency in one or more of our community languages. Strong connection with, and knowledge of, the London boroughs of Hackney, Tower Hamlets or Newham. Additional Requirements This post is subject to the relevant check through the Disclosure & Barring Service (DBS) Flexibility in working hours to meet organisational needs. #J-18808-Ljbffr