Operations Administrator

4 weeks ago

Cape Town, South Africa Tenacit Solutions Full time

About TenacIT Solutions TenacIT Solutions is a managed service provider dedicated to providing ICT solutions that are tailor‑made for our clients. By using world‑leading technologies, we pride ourselves on improving the way our clients do business. Role Overview TenacIT Solutions is seeking an experienced Operations Administrator to coordinate in‑house and outsourced projects. The Operations Administrator will be expected to complete the sales cycle upon handover from the Business Developer(s) and / or Service Delivery Manager by overseeing project deliverables and establishing SLA structures for long‑term clients. They will work with senior team members to oversee and ensure project deliverables. Required Skills and Experience Experience implementing and managing workstreams Good organisational skills with experience using software platforms for project management Ability to toggle between client liaison and operational delivery Computer literacy and proficiency in quoting and costing systems Responsibilities Managing project deliverables together with team leads Managing escalations from clients within the relevant technical work groups Working closely with the company director and team leads to ensure operational tasks are completed and communicated to the relevant stakeholders Partnering with team leads to manage quality, time and scope of deliverables whilst tracking progress and velocity Be a key contributor to the overall project delivery schedule in conjunction with the lead technicians / department managers Cooperating with Engineering teams to define and maintain estimates and plans, track progress and manage project issues, risks and opportunities Organise and lead regular correspondence to keep all stakeholders informed about project progress, issues, and resolutions Personal Qualities Excellent time management skills Excellent verbal and written communication skills Confident presenter Strong analytical skills Ability to work independently as well as part of a team with a hands‑on, sleeves‑rolled‑up approach Meticulous attention to project details and the ability to manage the administrative requirements thereof Reporting Directly To Service Delivery Manager Working Closely With Company director, various technical teams, Business Developer(s), Senior management team, Office Administrator & client liaison team Qualifications Undergraduate degree, years of work experience in a relevant field Proficient in project management tools and methodologies Perks and Benefits Medical insurance contribution Umbrella fund (provident and life insurance) contribution Internet line and VoIP phone Location Within commutable distance from Claremont, Cape Town #J-18808-Ljbffr

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