Services Support Specialist: POS
3 weeks ago
To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. Job Responsibilities Client Engagement: Exceed client expectations by offering the right service and the right solution. Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems. Foster mutual trust and confidence through providing expert client service. Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms. Understand client needs through connecting and delivering financial solutions with care. Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality. Business Operations: Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management. Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk. Assist Client Advisors and Client Support Specialists with complex queries and complaints. Manage the daily, weekly and monthly control activities. Manage and control branch cash within branch holding limits. Ensure the teller function, treasury and ATM's are in a balancing position. Manage and control forex cash and travel cards balancing and any takeovers of forex. Adhere to metrofiling processes and archiving of documentation. Authorise transactions and overrides outside of tellers and forex mandates. Manage Document Management Portal and Branch Admin Centre escalations. Action ARIBA system requests. Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash. Risk and Compliance: Adhere to Nedbank security, operational and compliance procedures and policies. Nedbank Goals: Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred Qualification Preferably completed an NQF Level 5 in Project Management, Marketing Certificate or Diploma, FAIS Qualification, Regulatory Examination 1 Qualification Minimum Experience Level 2 - 3 years experience supporting Point of Sale (POS) systems in a sales or retail environment . Experience in ensuring accuracy when processing orders or updating client information. Technical / Professional Knowledge Customer service principles Product Knowledge Relevant Nedbank policies and procedures Troubleshooting Risk And Security Practice Governance, Risk and Controls Building Customer Loyalty Technical/Professional Knowledge and Skills Decision Making Quality Orientation Managing Work --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up. Nedbank Ltd Reg No 1951/ /06.Authorised financial services and registered credit provider (NCRCP16). For assistance please contact the Nedbank Recruiting Team at #J-18808-Ljbffr
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Services Support Specialist: POS
2 weeks ago
Cape Town, South Africa Nedbank Full timeServices Support Specialist: POS – Nedbank Location: Cape Town, Western Cape, South Africa Requisition Number: Closing Date: 19 November 2025 Job Purpose: To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to...
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Services Support Specialist: POS
4 hours ago
Cape Town, Western Cape, South Africa Nedbank Full time R250 000 - R500 000 per yearServices Support Specialist: POSRequisition Number-142976Closing Date-19 November 2025Location-Western CapeJob FamilySales and ServiceCareer StreamClient ServiceLeadership PipelineManage Self: Technical (MST)Job PurposeTo uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical...
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Cape Town, South Africa Platinum POS Full timeThis is an operational (90% Call Centre) and onsite support (10% onsite / standby) role, providing remote and onsite technical support to our clients in the Retail and Hospitality Restaurant sector. Requirements Mandatory: - Grade 12 - Minimum 3 years’ experience in the IT field - IT qualification is preferable (N+ and A+) - SQL knowledge of query...
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Cape Town, South Africa Platinum POS Full timeThis is an operational (90% Call Centre) and onsite support (10% onsite / standby) role, providing remote and onsite technical support to our clients in the Retail and Hospitality Restaurant sector. Requirements Mandatory: - Grade 12 - Minimum 3 years’ experience in the IT field - IT qualification is preferable (N+ and A+) - SQL knowledge of query...
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Associate System Support Engineer – POS
2 weeks ago
Cape Town, South Africa Pay Group Full timeA leading retail company in Cape Town is seeking an Associate System Support Engineer to provide first-level IT system support. Responsibilities include monitoring POS systems and managing incidents while ensuring effective communication with stakeholders. Candidates should possess an IT diploma and have at least a year of system support experience. This...
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IT Support Specialist
1 week ago
Cape Town, South Africa Outsidecapital Full timeA leading food and beverage company in Cape Town seeks an IT Support Specialist to provide exceptional support to store and office users. The role involves monitoring and maintaining IT infrastructure and collaborating on various IT projects. Candidates should have a strong background in IT support, network management, and a commitment to customer service....
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German Speaking
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Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
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POS Designer
2 weeks ago
Cape Town, South Africa Angle Orange Shopper Marketing Full timeJoin to apply for the POS Designer role at Angle Orange Shopper Marketing . As a POS Designer, I develop creative, shopper-focused 3D display solutions — from temporary units to permanent installations. I bring spatial ideas to life through design that combines brand, form, and function — helping brands stand out in retail through smart, structured...
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POS Designer
1 week ago
Cape Town, Western Cape, South Africa Pty Full time R120 000 - R180 000 per yearAs a POS Designer, I develop creative, shopper -focused 3D display solutions — from temporary units to permanent installations. I bring spatial ideas to life through design that combines brand, form, and function — helping brands stand out in retail through smart, structured presence. I collaborate with the Creative Director, Graphic Design Lead,...
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POS Designer
3 days ago
Cape Town, South Africa Angle Orange Full timeCape Town, South Africa | Posted on 11/13/2025 As a POS Designer, I develop creative, shopper-focused 3D display solutions — from temporary units to permanent installations. I bring spatial ideas to life through design that combines brand, form, and function — helping brands stand out in retail through smart, structured presence. I collaborate with the...
