Customer Insights Analyst

6 days ago

Cape Town, South Africa Lulalend Full time

What We Do We’re Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we’re on it Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love. Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game. Culture Code We Embrace Curiosity We continuously seek better ways to deliver value with a solutions‑over‑problems mindset. We win as One We collaborate, build strong relationships and value diverse perspectives. We’re Driven by Purpose We are passionate and committed to delivering the best products and services for SMEs. We Execute with Ambition We set ambitious goals, embrace challenges, and deliver with focus and determination. Overall Purpose Lula is recruiting a Customer Insights Analyst to join our Marketing team. This role blends analytical problem‑solving with hands‑on analytics engineering to build reliable customer data pipelines and reporting assets, ensuring raw behavioral data becomes a trustworthy foundation for the business. With a focus on establishing an end‑to‑end data foundation that directly drives user growth and retention, this role demands a holistic business understanding to provide insights that influence strategy. Responsibilities Translate ambiguous business questions into clear metrics, hypotheses, analyses, and decisive recommendations. Model and document governed customer datasets in Snowflake using dbt to serve reporting and analysis for Operations, Support, and Product teams. Establish data quality with tests, lineage, and CI, and monitor data pipelines for accurate delivery of customer metrics. Explore and share findings in Hex using SQL / Python, creating reusable notebooks and lightweight apps to illustrate trends in customer behaviour and support needs. Manage product analytics in Mixpanel, define event taxonomy, and surface funnel, cohort, and retention opportunities. Govern Segment as the CDP backbone, enforce schemas and identity, and ensure reliable warehouse syncing. Activate insights via Iterable with audiences, triggers, and experiments, and measure lift end‑to‑end. Create self‑serve layers and aligned definitions so teams can move fast with consistent metrics. Investigate tracking and data issues end‑to‑end and drive durable fixes. The Experience & Skills We’re Looking For A BSc or equivalent experience in a related field. 3+ years in analytics / engineering, building models on Snowflake or similar cloud data warehouses. Expert SQL skills : testing, optimization, and performance tuning. Proficiency in dbt workflows, including testing, documentation, macros, and Git processes. 2+ years Python for data quality, analysis, and utilities (e.g., Pandas / NumPy). Expertise in Product Analytics (Mixpanel / similar) : event design, funnels, and retention. Familiarity with CDP (Segment) implementation, event schema design, and identity governance. Strong grasp of databases, data structures, and warehousing concepts. Experience with Agile delivery and working in cross‑functional teams. BSc or equivalent experience with a proven bias for action and rapid learning. Advantageous skills include experience in FinTech, experimentation design, schema validation in CDPs, and BI tool proficiency for stakeholder enablement. Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent check. #J-18808-Ljbffr

  • Growth‑Focused Customer Insights Analyst

    6 days ago

    Cape Town, South Africa Lulalend Full time

    A fintech company in Cape Town is seeking a Customer Insights Analyst to enhance data-driven decision-making. You'll translate business questions into actionable insights, ensuring data quality and delivering analytics via SQL and Python. Ideal candidates have at least 3 years of experience in analytics, with deep expertise in SQL and familiarity with tools...

  • Insight Analyst

    2 weeks ago

    Cape Town, South Africa Webhelp Full time

    Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst in our dynamic Cape Town office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some...

  • Customer Insight Analyst

    1 week ago

    Cape Town, South Africa The Talent Experts Full time

    _Any business that wants to grow needs to be on top of their marketing data, to have proper expert insight and solutions to take them to the next level. So we need YOU!_ **Is this you?** You are a real guru when it comes to analysing data but it’s that step further where you provide solutions to convert that data to success that we’re looking for! You...

  • Senior Insights Analyst

    3 weeks ago

    Cape Town, South Africa Dataorbis Full time

    Overview Unlocking business growth by transforming raw data into powerful, commercial insightsOur vision for our Senior Insights Analyst is to analyse and synthesise retail media campaign data and various retailer datasets (e.g. sales, shopper etc.) to generate post-campaign insights.They will generate analysis reports, dashboards, and strategic insights...

  • Insights Analyst Executive

    2 days ago

    Cape Town, Western Cape, South Africa dunnhumby Full time US$50 000 - US$60 000 per year

    dunnhumbyis the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission:to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the...

  • Insights Analyst Executive

    1 week ago

    Cape Town, Western Cape, South Africa dunnhumby Full time R400 000 - R800 000 per year

    dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of...

  • Insights Analyst Executive

    1 week ago

    Cape Town, Western Cape, South Africa dunnhumby Full time R400 000 - R800 000 per year

    dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of...

  • Insights Analyst Associate

    13 hours ago

    Cape Town, Western Cape, South Africa dunnhumby Full time

    dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of...

  • Customer Insight

    5 days ago

    Cape Town, South Africa Pepkor Full time

    **PURPOSE OF THE JOB** Responsible for providing specialized coordination, guidance, and expertise for a specific retail function. Competencies for this role are typically gained through on the job or specialized training. To analyse the scope of the global and local consumer lifestyle, to determine customer and product trends and to provide insights...

  • Talent Acquisition Insights Analyst

    1 week ago

    Cape Town, South Africa Marriott Hotels Resorts Full time

    A leading hospitality company in Cape Town is seeking a Talent Acquisition Data Analyst to enhance recruitment processes through data integrity and analytics. The role involves conducting audits, developing dashboards, and collaborating with HR teams to provide actionable insights. Ideal candidates will have experience in data analysis, proficiency in tools...