Software Support Engineer L2

Talent Acquisition Consultant for the Telematics Industry | Expert in Full-Cycle Recruitment & Sourcing Software Support Engineer L2 Are you an experienced Software Support Engineer L2 with deep expertise in Azure services and a passion for leading technical teams? Join the team to become a critical resource, providing advanced (3rd & 4th level) software support for our global Ctrack software portfolio. This role requires a strong problem-solver who can navigate complex systems, mentor junior engineers, and drive process innovation. If you thrive on troubleshooting complex backend and API issues within an Azure environment and are ready to take on a leadership role, we want to hear from you What You Will Be Doing Advanced Troubleshooting: Provide 3rd and 4th level technical support for all Ctrack software packages to customers and international distributors. Azure Root Cause Analysis: Utilize deep knowledge of Azure services (including Azure DevOps, Azure Functions, and blob storage) to identify and resolve root causes of complex software issues using diagnostic tools and logs. API & Backend Expertise: Assist clients with API-related issues on both frontend and backend. Write and troubleshoot queries using Postman , and work with technologies like Cosmos DB and PostgreSQL . Leadership & Mentorship: Lead, mentor, and train junior engineers, fostering a collaborative and high-performing support environment. Documentation & Knowledge: Create clear, actionable Standard Operating Procedures (SOPs) for issue resolution. Manage and maintain the team's knowledge base and Wiki. Process Improvement: Proactively design and implement new support tools and processes to enhance efficiency and service quality. Product Feedback: Identify product issues and gather user feedback to propose future product enhancements and innovations. What You Will Bring (Qualifications & Skills) Required Education: Grade 12/Matric with NQF 7 qualification (e.g., relevant Degree/Diploma). Experience: Minimum 5+ years in Software Backend Support or Development. Minimum 3+ years of experience with Azure and DevOps . Certifications & Technical Knowledge: Microsoft SQL Certification. Strong knowledge of Windows Server Maintenance . Proficiency in writing queries in Postman and understanding JSON file writing . A strong systems engineering approach to problem-solving. Highly Advantageous BEng Computer Engineering or similar degree. Certifications such as: Microsoft Certified: Azure Data Fundamentals (DP-900), Azure Fundamentals (AZ-900), Azure Cosmos DB Developer (DP-420), or Azure Database Administrator Associate. Strong analytical skills and data-driven decision-making abilities. Behavioral Competencies Leadership & Mentorship: Ability to lead teams and foster a positive, collaborative environment. Problem-Solving: Exceptional ability to analyze information, troubleshoot complex issues, and propose creative solutions. Communication Skills: Strong verbal and written communication to articulate complex technical issues and solutions to diverse stakeholders. Adaptive Learning: Demonstrates the capacity to rapidly acquire new knowledge and maintain composure under pressure. Ready to elevate your career and apply your deep Azure expertise? Interested candidates who meet the requirements are invited to send their comprehensive CV to our recruitment portal by following the link below: Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Referrals increase your chances of interviewing at Ctrack by 2x Sandton, Gauteng, South Africa #J-18808-Ljbffr