Owner Relations

Overview The Owner Relations Officer is responsible for the champion of owner’s relationship with the assigned portfolio. Responsibilities Be an owner advocate. Build relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes. Ensure all communications related to assigned portfolio / market are responded to in a timely fashion. Coordinate and follow-up on day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports. Proficient in various project management and online tools (e.g., ClickUp, Google Workspace, Breezeway) and maintain client databases (CRM) to ensure information is correct and up to date. Collaborate with other departments to address owner requests and achieve a high level of satisfaction. Cultivate trust and personal connections with owners to further understand their needs and identify opportunities. Manage and develop the performance of direct reports. Actively communicate with internal team members and cultivate resources to support owner success. Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns. Manage client-related tasks in the project management tool, ensuring timely progress and prioritization of pending tasks. Stay aware of company goals and strategies to ensure projects align with business priorities. Provide creative insights and solutions to address client and organizational challenges. Perform additional duties as assigned. OH&S: Actively participate and contribute to the improvement of company procedures and processes. Follow all procedures and guidelines and applicable laws and regulations. Promote a professional and cooperative working environment, based on mutual respect and trust. Promote safe behaviour in the workplace. Qualifications Experience in Hospitality, Business Administration, Marketing, Communications, or a related field. Minimum of 1-2 years of experience in Hospitality in a team lead or supervisor capacity. Excellent communication, interpersonal, and negotiation skills. Strong problem-solving and analytical abilities. Ability to prioritize and manage multiple tasks and projects simultaneously. Proficiency in using project management tools and software. Adept at building and maintaining strong relationships with clients and stakeholders. Familiarity with financial reports and an understanding of profit and loss statements. Flexibility to work Business EST Time Zone between 8am and 10pm EST, weekdays, weekends and public holidays. Comfortable working in a remote (work-from-home) environment with stable/high-speed and reliable Internet. Language: Advanced or Professional Proficiency in English. Soft Skills: Demonstrated proficiency in verbal and written communication in English, enabling effective communication with property owners, company stakeholders, and team members. Self-motivated and capable of multitasking in a fast-paced environment, ensuring timely progress on client-related tasks and project management. Adaptability and responsiveness to changing conditions, priorities, technologies, and requirements to maintain high client satisfaction and department efficiency. Professional demeanor and strong time management skills, allowing for effective delegation, guidance, and collaboration with Account Executives and other departments. This role typically requires 40 hours on duty and 10 hours on call per week. The candidate should demonstrate a resilient and can-do attitude and be able to work under high pressure. Proficiency in creative problem-solving and the ability to address client and organizational challenges using innovative, indirect approaches. #J-18808-Ljbffr