Leasing Executive Isando

Desired Experience & Qualification The Employer : Fleet Leasing/Fleet Management Solutions with the Head Office based in Isando.EE: African Applicants only as per employers EE policy/requirements Position : Executive Leasing Operations Location : Gauteng East RandBasic salary plus benefits and full company car benefits Job Purpose: To lead the leasing operations function within the company, setting the future business growth vision and ensuring all direct and indirect resources are in place optimally aligned and further enhanced to ensure that the overall business goals are achieved. Strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer centric solutions for customers; while providing leadership to the teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the value chain to maximise profitability. Requirements Completed Matric or equivalent NQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/Logistics NQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage) Legal requirements: Six Sigma (Black Belt) – (Advantage) 8-10 years’ Experience in Fleet Management or Financial Services 5+ years’ Experience in a Senior Management Position 5+ Years Experience in an Executive Position in a similar organization (Advantage) Key Performance Area / Main Output Develop and Implement Leasing Operation Strategy Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations Develop the Leasing Operations strategy from the company’s strategy with an emphasis on: Global leasing trends Telematics and Driver Management Optimisation of profit margins Types of vehicles Releases of vehicles into the market Customer Solutions Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy Identify and secure the appropriate resources for the management of Leasing Operations: Physical resources Financial resources Suppliers Business partners Strategic stakeholders Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations Create and maintain a climate conducive to performance to ensure that the company delivers against objectives Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs. Initiate pro-active and corrective actions as required within the allocated time frames Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators Provide feedback to the relevant role players as and when necessary Manage Leasing Operations Define the objectives for Leasing Operations in accordance with the divisional strategy Determine the deliverables of Leasing Operations from the objectives Identify and secure the appropriate resources for the management of Leasing Operations Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations Create and maintain a climate conducive to performance to ensure that the division delivers against objectives Develop and implement performance indicators for each department in the Leasing Operations Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations Manage Human Resources Analyse the business plan to determine the applicable deliverables and targets Determine the human resource requirements, permanent and contractors, according to the expected deliverables Secure the human resource requirements to ensure that deliverables will be met according to the expected targets Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance Track and monitor performance according to policies and procedures and performance planning documentation Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level Conduct performance reviews according to policies and procedures and take corrective actions where necessary Appraise performance at the end of the performance period according to policies and procedures Provide feedback to the relevant role players Develop Business Analyse the global market to determine trends, products and services provided by leasing operations Conduct surveys to determine the needs and requirements of customers Identify possible gaps in the current product and service portfolio Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services Ensure the viability of new products/services through financial and business modelling Manage the marketing of the new products/services to ensure market awareness Integrate the new product/services into the Leasing Operations portfolio Monitor the usage and viability of the new product/services Represent AVIS Receive a request for representation and analyse to determine the nature of the representation: Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally Represent the organisation at the appropriate Fora and execute the appropriate actions: Compile a report reflecting the outcomes of the representation Set up a meeting with all relevant role players to discuss the outcomes and action required outputs Compile action plans to ensure that compliance or objectives are met Monitor the execution of appropriate actions according to the agreed-upon action plan Compile an implementation report and distribute it to the relevant role players Provide High Level Support/Advice Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or The need for provision of support/advice is identified during the execution of outputs Diagnose the problem to determine the appropriate action: Provide/develop a solution; or Escalate the problem to the relevant role players for a solution Ensure that escalated problems are resolved within the allocated time frame Monitor the implemented solution for a period in accordance with the impact on the system Document the solution in accordance with policies and procedures in the standardised format where necessary Provide feedback to the relevant role players Manage Risk Identify possible risks during execution of outputs; or Consult the relevant role players with reference to the identified risk Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks Compile information packs on the risk minimising and distribute to the relevant role players Monitor operations to ensure that the actions minimised/eradicated risks Manage Customer Service Identify the elements of customer behaviour in terms of trends, needs and requirements Set the appropriate standards and service levels Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided Analyse the customer information in terms of: Historic behaviour Trends, New and Historic Usage or Non-Usage Compile the necessary reports and distribute to the relevant role players for future reference purposes Recommend rectification/improvement actions in accordance with the analysed information Provide feedback to the relevant role players Manage Budget Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions Ensure that only authorised overspending is approved according to procedures Close the budget at the end of the financial year Running Leasing Operations to achieve the Strategic Objectives and Targets Retention of Customers after leases expire Management of the leasing fleet to be able to sell at profitable levels Decision Making Operating Budget – RB 1,8 Revenue Budget – RB 2,2 Key Stakeholders Internal Stakeholders: EXCO, MANCO, Finance Team, Board, General Managers, Leasing Sales Team External Stakeholders: Customers, OEMs, Financial Institutions, Media – Business and Financial, Industry Bodies, Strategic Partners, Regulatory Bodies, Investment Community, Investor Community Package & Remuneration Market related #J-18808-Ljbffr