Consultant, Functional Support

6 days ago

Johannesburg, South Africa Standard Bank of South Africa Limited Full time

Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street We are seeking a highly skilled Consultant, Functional Support to join our dynamic team in Johannesburg, South Africa. In this role, you will provide expert guidance and support to our clients, ensuring the optimal functioning of their business systems and processes. Responsibilities: Contribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service is provided by IT. Collaborate with cross-functional teams to design and implement system enhancements and customizations. Perform minor application configuration changes as and when required to ensure service stability, availability and reliability. Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved. Develop and maintain documentation for business resilience processes, system configurations, and user guides. Perform data analysis and generate reports to support decision-making processes. Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to clients. Qualifications: Bachelor's degree in Business Administration, Information Systems, or a related field. Experience: 3-5 years of experience in functional support or a similar role. Strong problem-solving skills and analytical mindset. Excellent communication skills, both verbal and written. Proficiency in Windows, Oracle and SQL. Intermediate data analysis and reporting skills. Demonstrated experience in successful project implementations. Understanding of industry-specific business processes and best practices in functional support. Strong attention to detail and commitment to delivering high-quality results. ITSM – incident and change management. ISO standards. Technical disciplines within server and application support. #J-18808-Ljbffr

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