Collections Specialist

About the Company When 1Life launched, we shook up the insurance industry with our fresh, customer-focused approach – offering affordable, simple and convenient insurance products direct to South Africans. We have evolved over the years from being a direct life insurer to becoming a multi-distribution insurer in... We are always innovating, always looking for ways to meet South Africans' evolving needs and change lives for the better. Everything we do is geared towards making it simpler for our customers to make smart choices and to protect and grow their wealth. Take a look at some of our industry "firsts": the first company to sell life insurance direct to the public online and through our mobile site, the first life company to launch a USSD policy management service for life policyholders, the first to introduce HIV testing via saliva instead of blood tests. Job Purpose To design, build and support the application & implementation of predictive models to enable the business to manage risk and generate revenue. Responsibilities Strategy Formation & Implementation: Support the implementation and day‑to‑day management of tactical plans for optimizing resources and assets being managed within a given area or department. Provide input, insight and support into strategy development including data‑driven analytics, test design, and rollout plan. Assist in development of segmentation and advanced analytics to drive different treatments and strategies. Support profitability assessments of Collection and recovery strategies through risk / return analysis using financial modelling. Work with internal and external operations teams to define specific treatments to be allocated by strategy. Review and support process / business rules / strategy changes from design and documenting to analytical sizing to design testing to implementation to interpretation of results. Insights & Reporting: Support the data and analytics reporting plan, creating / maintaining / interpreting templates to report data in a meaningful way. Create, present, and communicate high‑impact data and analytics insights and recommendations to critical internal and external stakeholders. Support the application and implementation of, and interpret and report the outputs of predictive models to enable the business to manage risk. Analyse and optimise processes, inform strategic decisions, monitoring implementation of business decisions, recommend enhancements through statistical modelling and data analysis. Data Collection & Analysis: Use data from a wide range of sources to analyse key themes and identify possible impacts on the business. Segmentation, ad‑hoc analytics, financial modelling, and test design to support decisioning within collections and recovery. Sourcing and management of data sets to support strategy function. Stakeholder Engagement: Provide operational troubleshooting and support to stakeholders up to top management level, finding out their needs / issues / concerns and reacting to the same by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available. Identify reporting needs with the relevant role players. Act as the SME and manage all engagement and delivery in collaboration with your manager, Actuarial team, MI key stakeholders, GIT key stakeholders and Finance key stakeholders where relevant. Cultivate and manage objective working relationships with a variety of stakeholders like technical, business, project managers and testing analysts in the recommendation of strategic business solutions. Improvement / Innovation: Initiate, formulate and implement new business practices within a specific discipline while supporting the development and/or delivery of a significant element of the organization’s change management program. Increase operational efficiency and suggest solutions to enhance cost‑effectiveness. Identify process improvements for Cost Savings, Revenue Generation or Efficiency improvements for the business through analytical methods. Support implementation of modelling processes and implementation of innovation within the modelling environment. Definition, development and maintenance of practice policies, procedures, standards and frameworks to innovatively and effectively manage practices and processes. Change Management: Support the development and/or delivery of a significant element of an organisational change management initiative for a substantial department/area. Personal Capability Building: Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media. Maintain awareness of relevant legislation and industry best practices to provide proactive advice and solutions to relevant stakeholders. Data Management: Support the management of key aspects of the data management system. This includes identifying opportunities for development or operating key elements of the system. Regulatory and Compliance Management: Investigate all kinds of incidents and reports, and provide expert advice to colleagues at various levels as applicable. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented and/or designed to mitigate incidents. General Education Grade 12 / SAQA Accredited Equivalent (Essential) BCom Bus. Mngmnt / Admin or Fin. Acc (Essential) Excel certification (Essential) Certification in Data Analysis (Advantageous) SQL Certification (Advantageous) General Experience 3 or more years in a similar role with a key focus on analytics, statistics and reporting (Essential) 3 or more years' experience and knowledge of the financial insurance industry (Essential) Experience and knowledge of premium collection processes and rules including bank processes and deep understanding of Debicheck Authenticated Collections rules and processes (Essential) Knowledge and / or experience of Persal payroll deduction rules and processes (Advantageous) Experience on data modelling tools (Qlikview, PowerBI etc) (Advantageous) Exposure to Data Warehouse Concepts and Dimension Modelling Techniques (Advantageous) Experience and exposure to Project and Risk Management (Advantageous) Additional Information SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified. #J-18808-Ljbffr