Customer Support Representative

5 days ago


Sandton, South Africa aDrive app Full time

At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers. Duties and Responsibilities Be a passionate advocate for Drivers and Riders while answering any questions that come your way. Deliver high-quality service across multiple support platforms (mainly tickets, email, phone). Create loyalty among new users and get our early adopters to fall in love with aDrive all over again. Triage issues and escalate them when necessary. Fluency in English and native languages Curiosity - you love learning how things work and you're always looking for ways to innovate Proficiency using computers (typing, quickly navigating between various tools) Excellent reading comprehension and writing skills Passion for helping others and creating exceptional support experiences Ability to handle multiple issues simultaneously Team collaboration skills Basic Qualifications A bachelor's degree or college experience preferred What You Can Expect From Us Modern office in Sandton city with excellent transport links Regular team events and social activities Comprehensive training and development opportunities We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team. #J-18808-Ljbffr



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