IT Supply Chain Business Analyst

As the IT Supply Chain Business Analyst, you will be responsible for working in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.

Purpose of the Role:
To work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilising recognised project management methodologies.
To provide key support to the business and extract maximum value from the information technology platform, specifically its SAP system, 3rd Party Supply Chain IT Applications & best of bread system.
Provide 1st and 2nd line SAP & 3rd Party Supply Chain IT Applications support.
Assist the business to implement new projects and system enhancements. Work closely with 3rd Party Service Providers.
Execute tasks that are diversified and follow a wide range of complex procedures.
Resolve all operational issues and user queries related to:
• SAP Supply Chain
• SAP TMS
• SAP Yard Management
• Demand Planning,
• Forecast & Replenishment Supply Planning,
• Transport Planning,
• Vehicle Tracking
• Electronic Proof of Delivery systems modules and functionality.
• Gate and Yard Management
• SHEQ Applications
• Bespoke Applications

Exercise moderate and significant judgment.
Analyse data generally applied to the solution of specific and complex problems.
Lead projects from pre-initiation to closure delivering the business value proposition.

Minimum Requirements:
• BCom (Economics & Supply Chain Management) or BCom Honours Supply Chain Management OR BSc / BCom Degree in Information Systems, BTech IT Diploma / Degree
• Minimum of 3 - 5 years’ experience within the relevant business function or information technology environment
• Experience working on the SAP Sales & Distribution module, Logistics Execution module, Plant Maintenance
• Demonstrated success in leading and managing projects relating to superior performance and continuous improvement
• Effective & productive team player
• Valid Code EB drivers' licence
• Excellent end user and configuration knowledge in SAP
• SAP + Bespoke Applications, are the key criteria required to successful to fill this role
• Excellent SAP integration knowledge e.g SAP PI,PO, DI, FTP
• Advanced Presentation skills (PowerPoint and Verbal)
• Basic Understanding of SQL
• Advanced end user computer skills (MS Office, Project, Visio etc)
• Advanced Reporting skills (BW, Power BI)

Duties:
SAP End-User Support:
• Assist end users to resolve related issues across the Company business related to the following.
- SAP Supply Chain
- SAP TMS
- SAP Yard Management
- Demand Planning
- Forecast & Replenishment Supply Planning
- Transport Planning
- Vehicle Tracking
- Electronic Proof of Delivery systems modules and functionality
- Gate and Yard Management
- SHEQ Applications
- Bespoke Applications
• Resolve calls logged on service management system within agreed SLA
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new business system functionality
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team
• Conduct user assessments with the business users following training or as required
• Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs
• Work in conjunction with the learning department to roll out ongoing end user training as required
• Be prepared to travel from time to time as per business operations and project needs
• Support the business after hours as and when required to maintain systems, meet operational and project requirements
• Providing guidance and feedback to Junior Business Analysts & IT Intern
• Experience and knowledge working with SAP
System Opportunity Identification:
• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Supply Chain area
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager
Drive Continuous Business Improvement initiatives
• Identifies Continuous Business Improvement opportunities within the business unit / business area
• Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager
• Implements enhancements as per business project’s function
• Assist in improving and streamlining business processes and preparing business process documentation
Application Development, Enhancement, and Implementation:
• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for Supply Chain functions
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s)
• Understanding of the Software Development Life Cycle (SDLC) process with practical experience
• Execute & play a lead role on Business projects requiring IT systems implementation
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation
• Assist with the calculation of the business case and return on investment with relevant business users and stakeholders
• Prepare the project plan and timelines by engaging all relevant parties
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure & technology team and external software supplier(s)
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans)
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing
• Work in conjunction and communicate with the Business to implement the system
• Report on realisation of the Business case and identified KPI’s
• Provide post-implementation support to all end-users
SAP User Profile Maintenance:
• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards
• Assist with the user access for new and existing users via the User Authorisation Request (UAR) workflow
• Assist with resolving user profile audit queries
System Auditing:
• Conduct regular system compliance audits for the Supply Chain systems that fall within the Supply Chain application area of responsibility
• Report on system non-compliance by users to the Applications Manager
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager
Reporting:
• Develop appropriate SAP reports & SAP Queries for the SAP Supply Chain modules as requested by the Business
• Develop appropriate BW and BI reports For the SAP Supply Chain modules as requested by the Business
• Maintain and proactively enhance reports
• Run reports, Setup Background Jobs in the system as required by the Business
Technical Expertise:
• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications
• Develop specialist knowledge of the 3rd Party SAP Supply Chain module i.e. SAP Purchase Orders, Route Determination, Deliveries, Shipments
• Identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.
• Have a system and operational understanding of: Demand Planning, Supply Planning, Route Planning, Route Optimisation, Transport Planning, Transport Optimisation, Transport vehicle Tracking, Electronic Proof of Delivery system, Gate and Yard Management, SHEQ Environment
• Ability to read SAP ABAP programming and develop SAP Queries
• Ability to document detailed technical specification for SAP development
• Resolution of system non-compliance
• System audit coverage
Teamwork and Self-Management
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution
• Support and drive the business core values
• Manage colleagues and client’s expectations and communicate appropriately
• This is a high-pressured environment, with short lead times to deliver
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives
• Champion training and development of self and others utilising available training opportunities
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable
KPI’s
• SAP Supply Chain end user satisfaction rating
• Liaison between the Business and service provider(s)
• Hold Service Providers accountable to maintain Service Levels Agreements
• Achievement & delivery of projects including brief, deliverables, and timelines
• Achievement of continuous business improvement targets
• SAP end user training coverage and impact on productivity
• Transport Planning end user training coverage and impact on productivity
• Transport Vehicle Tracking, Expediting and Execution end user training coverage and impact on productivity
• Demand Planning end user training coverage and impact on productivity
• Supply Planning end user training coverage and impact on productivity
• Electronic Proof Of Delivery System end user training coverage and impact on productivity
• Gate & Yard Management end user training coverage and impact on productivity
• SHEQ end user training coverage and impact on productivity
• End user training coverage and impact on productivity for all other future SUPPLY CHAIN IT APPLICATIONS
• SAP user profiles alignment with roles

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