KYC Analyst Customer Operations · Cape Town

Who we are Yoco was founded in 2015, and now processes over US$2 billion annually. We’re the payments provider for over 200,000 self‑employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 500 team members globally, operating across international markets, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together. Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone. We’re growing fast. With growth comes compelling challenges, which means that if you’re an ambitious problem‑solver with big ideas, you will be challenged, stimulated, and will thrive at Yoco. You have a passion for doing good. You’re bright and grounded, experimental and courageous. We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast. Grow With Us. About the KYC team At Yoco, we believe in creating access to financial technology for people, especially the underserved. One of the key processes to access the Yoco EcoSystem is the onboarding of our merchants. The KYC team works tirelessly to ensure that our new merchants are able to sign up and get active as quickly as possible, and ensure that their profiles are maintained accurately. The team is high‑energy and high‑performing, always seeking out more merchant‑centric ways of doing things and combining technology and data to find the best solutions. About the role The KYC Onboarding Analyst will support the onboarding of new merchants by ensuring all Know Your Customer (KYC) requirements are met in compliance with regulatory and internal standards. This role involves reviewing client documentation, performing initial risk assessments, and assisting with the smooth integration of new merchants into the business. What you will be doing Assist in the onboarding process of new merchants, ensuring all KYC documentation is complete and accurate. Conduct basic due diligence checks on clients, including identity verification, document validation, and bank account verification. Handle KYC customer complaints by providing appropriate solutions and alternatives within the service level agreement and follow up to ensure resolution. Pick up KYC escalations from internal stakeholders (inside sales, outbound sales, and Account Management). Escalate high‑risk cases to senior analysts for enhanced due diligence. Maintain accurate records and ensure all merchant profiles are up‑to‑date in the KYC system. Stay updated on relevant regulatory changes and internal compliance policies. About you A minimum of 1+ years KYC experience in the financial services industry, preferably in a large financial institution or bank. In‑depth working knowledge of KYC practices and processes, and how this impacts different business types. Experience in KYC complaint handling and query resolution. A thorough understanding of screening for sanctions, PEP, and adverse media. The people we’re looking for We’re looking for people who want to grow and have a thirst for learning. As Yoco grows, we hope they stay with us for the long‑term. Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human. So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution. You’re a curious problem‑solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop. At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic. If this sounds like your kind of challenge, apply below and come grow with us. Benefits Need time to switch off? We offer 24 paid leave days annually, plus public holidays. Thinking about long‑term security? We'll help you build a strong foundation with contributions to medical aid and gap cover. Putting your family first? We provide paid parental leave for mothers, fathers, and adoptive parents, along with family responsibility leave for unexpected emergencies. Ready to grow your skills? We provide an annual learning budget for you to invest in courses, conferences, or training. Looking for your community? Find it here. From weekly company gatherings and team outings to employee‑led clubs, we foster a connected culture where everyone belongs. #J-18808-Ljbffr