Customer Advisor

2 weeks ago

Cape Town, South Africa Capita Full time

Customer Advisor - SMERole: Role Objective Additionally, they assist with supplier changes, new account queries, installment plans, renewals, direct debit reassessments, payment plan advice, digital education, tenancy changes, account terminations, and pre-payment card requests.Strong proficiency in both written and spoken English communication,Time Management: balancing various tasks is crucial.Ability to manage complex situations. Communication Skills: Ensuring communication is clear and to the point. Moderate to advanced computer skills and proficiency in system navigation.**Experience:*** Utilities Experience Advantageous* Sales through Service* Retentions* Billing12 Months International Call Centre experience with the below: - Primary Responsibilities Any other duties as deemed necessary and in line with the scope and level of this role.Using your product knowledge to proactively find answers and solve problems. Should have technical proficiency to understand SMART meter technology and troubleshooting issues.They need strong customer service, problem-solving, and communication skills to handle queries and billing. Sales skills for upselling products and empathy for supporting vulnerable customers are also crucial. Key Result Areas/Competencies Strong proficiency in both written and spoken English communication,Time Management: balancing various tasks is crucial.Ability to manage complex situations. Communication Skills: Ensuring communication is clear and to the point. Moderate to advanced computer skills and proficiency in system navigation.Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. **Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**#J-18808-Ljbffr

  • Customer Advisor

    3 days ago

    Cape Town, Western Cape, South Africa Capita Full time R150 000 - R250 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...

  • Customer Advisor

    1 week ago

    Cape Town, Western Cape, South Africa Capita plc Full time R200 000 - R400 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts received...

  • Customer Advisor

    7 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R150 000 - R250 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...

  • Customer Advisor

    3 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R250 000 - R500 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...

  • Customer Advisor

    7 days ago

    Cape Town - Mutual Park, South Africa Capita Full time R104 000 - R208 000 per year

    Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirementsJob title:Customer AdvisorJob Description:Handling contacts via live Internet chat...

  • Customer advisor

    1 week ago

    Cape Town, South Africa Capita Full time

    Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements. Job Description Role: VMO2 pay Monthly Customer Advisor Role Objective As a Customer Service Advisor at Virgin Media O2 (VMO2)...

  • Customer Advisor

    6 days ago

    Cape Town, South Africa Capita Full time

    Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals.Moreexperienced Advisors may coach others andsupport the resolutionof escalated complaintsinaccordancewithbusiness,policyandlegalrequirementsJob title: Customer AdvisorJob Description: Role: Customer Advisor Role Objective As a Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...

  • Customer Advisor

    2 weeks ago

    Cape Town, South Africa Sigma Connected Group Full time

    Customer Service Advisor As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? Our core mission is to...

  • Energy Specialist

    52 minutes ago

    Cape Town, South Africa Sigma Connected Group Full time

    Energy Specialist - Customer Advisor Join to apply for the Energy Specialist - Customer Advisor role at Sigma Connected Group. With our business thriving and expanding, we are searching for exceptional individuals to become part of the Sigma Family as Customer Advisors – Utility Services, supporting our client, one of the UK’s most innovative energy...