Contract Manager

Job Function The Contract Manager is responsible for the overall management, operational execution, and profitability of transport management services provided to Leroy Merlin South Africa. This includes all Secondary and Tertiary transportation activities within a 4PL structure. The role ensures client satisfaction, operational excellence, and sustainable business unit growth through strategic leadership, financial accountability, and continuous improvement initiatives. Key Performance Areas: Role Overview & Business Unit Ownership: Full ownership of the business unit’s P&L, ensuring profitability and sustainable service delivery. Act as the primary liaison with the client’s senior supply chain leadership for transport performance, strategy, and financial matters. Develop and execute the digital roadmap for transport, implementing technology solutions to enhance efficiency and visibility. Present detailed performance, financial results, and strategic initiatives to Senior Management on a regular basis. Operational Management & Execution: Lead and develop a team of planners and analysts responsible for daily transport execution. Oversee successful, timely execution of: B2B Deliveries (store replenishment, trade orders). B2C Deliveries (direct-to-consumer, including bulk items). Last Mile eCommerce Deliveries (critical for customer experience). Ensure seamless integration with Fulfilment Centres, Stores, and Distribution Centres to maintain throughput and delivery schedules. Contract, Performance, and Vendor Management: Manage all Service Level Agreements (SLAs) with 3PL transport providers, ensuring performance and cost-effectiveness. Oversee digital transport platforms (TMS, tracking systems, customer portals) for uptime and functionality. Identify and mitigate operational and contractual risks related to transport service providers and systems. Continuous Improvement & Project Leadership: Lead strategic transport and supply chain projects (network redesigns, technology implementations). Drive Continuous Improvement (CI) initiatives to reduce costs, improve service, and enhance operational efficiency. Key Performance Indicators (KPIs): Customer NPS (Delivery Component): Measure customer satisfaction on delivery experience. OTIF (On-Time, In-Full): Ensure strict adherence to delivery timelines and quantity requirements. Transport Recoveries (%): Optimize revenue recovery from customer-paid delivery services versus total transport costs. Qualifications Required Bachelor’s degree in supply chain management, Logistics, Business Administration, Engineering, or related field. Desirable: Post-graduate qualification in Supply Chain or professional certification in Project Management Experience and Skills Required 8–10 years of progressive experience in high-volume, complex transportation and logistics management (retail, eCommerce, or 4PL/3PL environments). Proven track record in managing P&L or significant financial accountability for a business unit or major contract. Experience in multi-modal transport networks (Primary, Secondary, Tertiary). Strong background in managing and negotiating large-scale 3PL contracts and SLAs. Mandatory experience in eCommerce and Last Mile delivery excellence, including technology integration. In-depth understanding of transport operations across B2B, B2C, and Last Mile channels. Strong grasp of logistics technology and digital transformation strategies. Familiarity with retail and eCommerce supply chain dynamics. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #J-18808-Ljbffr