Department Head: Client Service Centre Cape Town

2 days ago

Cape Town, South Africa AVBOB South Africa Full time

Department Head: Client Service Centre Cape Town Join to apply for the Department Head: Client Service Centre Cape Town role at AVBOB South Africa We are seeking a skilled and experienced individual to oversee the client services in Cape Town and to lead and guide the team in ensuring the effective functioning of the Client Services. You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance. Key Responsibilities Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures Liaison with peers, seniors and policy holders Monitor Que-Management and Net Promoter Score Ensure effective system maintenance and reporting any discrepancies Giving feedback on all production activities Identify and assess possible and potential risks and implement corrective measures Report on risk, FICA and ASISA Analyze and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services Seniority level Director Employment type Full-time Job function Other Location: Cape Town, Western Cape, South Africa Referrals increase your chances of interviewing at AVBOB South Africa by 2x #J-18808-Ljbffr

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