Senior Project Manager – IT Projects

Business Unit : Project Management Office Role : Senior Project Manager Level : Senior Reporting to : PMO Executive Employment Type : 4-year Contract Location : Hybrid (Remote and on site at office in Centurion and customer premise in Hatfield Pretoria) Environment experience : Government, Public Sector or Critical Infrastructure Availability : ASAP Our client is a managed services company that implements various types of IT projects including monitoring and cyber security projects. They utilise best of breed technologies to provide these services, including hardware, infrastructure, licensing and maintenance with highly skilled resources. Their project management team is responsible for managing and delivering external (clients) and internal projects. Role Description and Purpose : The Project Manager will oversee the planning, execution, monitoring, and successful completion of a 4 (four) year program. This position is critical to ensuring that the program adheres to the contractual and governance frameworks that have been established. The Project Manager will ensure compliance with South African legal, regulatory, and governance requirements while delivering measurable outcomes aligned with the client’s strategic objectives. The role demands a skilled leader who can manage complex projects in a highly regulated environmen t, navigate stakeholder dynamics, mitigate risks, and drive operational excellence through innovative solutions. The project manager be directed by the existing program manager and will be supported and assisted by an existing project administrator. Key Areas of Responsibility Planning and Execution : Develop and maintain a comprehensive project schedule, including detailed timelines, resource allocations, and deliverable milestones. Provide resource requirements plan to client, the company and contractors Project Manage the on-time delivery of defined programs, projects and deliverables. Coordination of 7+ parallel projects with phased handovers Collaborate with client and third-party vendor for the successful implementation of the program and projects. Schedule and facilitate all project engagements and meetings, including : Setting meeting agendas Meeting Minutes and / or Notes Tracking of action items discussed in meetings Ensuring the correct role players attend meetings Stakeholder Management and Communications : Act as the primary liaison between the Company, the client and other stakeholders. Act as the primary liaison between the Company and its appointed sub-contactors Lead stakeholder meetings to provide progress updates, resolve escalated issues, and ensure alignment on program objectives. Foster a collaborative environment to address stakeholder concerns and incorporate feedback into program delivery. Communications to project stakeholders and project teams as per the communications plan ACX Internal PMO reporting and forums as required Risk and Issue Management : Implement the Risk Management Plan (RMP) and Issues Management Plan (IMP). Maintain and Update Risks and Issues registers. Identify potential risks early, define mitigation strategies, and implement proactive measures to minimize disruption. Address and resolve operational challenges, including resource constraints, technical setbacks, and vendor performance issues. Governance and Compliance : Implement governance structures as outlined in the program charter, SOW and MSA, ensuring alignment with legal and regulatory obligations. Facilitate audits and reviews to ensure compliance with data sovereignty and program governance policies. Ensure that all aspects of a project are documented and updated as required, including : Scope or Statement of Work Document Project Plan Resource Plan and RACI Project Contact List Project Update Reports Risk and Issues Register Variance Requests Completion Certificates for sign-off and billing Performance Monitoring and Reporting : Define and track key performance indicators (KPIs) to evaluate program success and adherence to deliverables. Generate detailed progress reports, dashboards, and presentations for the Program Steering Committee, the Company PMO forums and other stakeholders. Provide timely updates on project financials, scope changes, and operational performance metrics. Create and maintain up to date set of project documentation, including project schedules, presentations, reports and communications Budget management (Human resources and financial) R500M program value. Quality Assurance and Acceptance Oversee quality assurance processes to ensure that all deliverables meet the agreed-upon standards and acceptance criteria. Integrate continuous improvement practices by leveraging feedback loops, data insights, and lessons learned from program phases. Get client sign-off on project deliverables to drive closure of active project phases and projects Facilitate Operational Handovers to relevant Customer Service Teams (CST) Facilitate Operational Handovers and processes between project and client operations teams. Training and Knowledge