Head of HR

Overview Location: Cape Town, South Africa Company: Healthcare recruitment agency Position: Head of HR Our client is seeking a dynamic and experienced Head of HR to lead and oversee the HR function at a global level. This role focuses on managing day-to-day HR operations while driving strategic projects, performance improvement initiatives, and succession planning. The ideal candidate will be a hands-on leader with experience in global HR operations, business partnering, and leading HR teams. As the right-hand person to the business, you will ensure that HR practices align with the company’s objectives, contribute to performance improvement, and support talent development across global operations. Responsibilities HR Operations Leadership Lead and manage day-to-day HR operations across multiple locations, ensuring smooth and efficient HR processes. Oversee the HR team, providing guidance and support to ensure high-quality service delivery. Manage operational HR issues such as employee relations, policy enforcement, engagement, and legal compliance. Ensure accurate HR data and records across global offices. Act as a trusted advisor to senior management on operational HR matters. Strategic HR Leadership Collaborate with the Global Head of HR and senior leadership to drive strategic HR initiatives aligned with growth and global expansion. Manage talent acquisition, performance management, and retention strategies in partnership with the Head of Talent Acquisition. Lead performance improvement plans (PIPs) and initiatives to drive organizational performance and culture change. Oversee HR projects including organizational development, leadership development, and succession planning. Develop and implement a comprehensive succession planning strategy to identify and develop key talent. Employee Relations & Performance Management Manage complex employee relations issues, guiding managers and staff on conflict resolution and compliance. Design and implement performance management systems aligned with company goals. Explore HR technology to streamline processes, enhance data reporting, and improve the employee experience. Promote a performance-driven culture with clear KPIs, ongoing feedback, and development programs. Business Partnering & Global HR Management Act as HR business partner to leadership, aligning HR strategies with business objectives. Provide HR leadership to key business units, aligning talent management with organizational needs. Leverage global HR knowledge to scale initiatives across regions while accommodating local variations. Collaborate with senior management on change management, organizational design, and employee engagement. Team Management & Development Lead, mentor, and develop the HR team, fostering a collaborative and high-performing function. Equip the team with tools, knowledge, and resources to support the business effectively. Conduct regular performance reviews and support continuous professional growth. Project Management & Implementation Oversee key HR projects and ensure timely execution and results. Manage and implement global HR initiatives, including talent development and strategic partnerships. Lead the implementation of HR best practices, policies, and systems to improve efficiency, compliance, and employee satisfaction. Requirements Essential Qualifications and Skills Experience: Minimum 5-10 years in HR, with at least 5 years in a senior or leadership role. Proven global HR operations experience across diverse geographies, ideally in healthcare or similarly regulated environments. Strong background in strategic HR management, including employee relations, talent development, succession planning, and performance improvement. Demonstrated experience in managing complex employee relations issues and leading performance management initiatives. Familiarity with HR technology systems, data management, and performance management tools. Knowledge: Strong understanding of global HR best practices, compliance, and employee laws. Expertise in succession planning, leadership development, and talent management strategies. Experience driving cultural change and organizational transformation through HR initiatives. Familiarity with ISO 9001 and other relevant quality management standards. Skills: Exceptional leadership and people management, with the ability to inspire and develop teams. Strong business acumen and ability to partner with senior leadership on strategic HR decisions. Excellent communication and interpersonal skills with the ability to influence across levels. Strong project management and the ability to drive multiple initiatives simultaneously. Ability to balance operational HR management with strategic decision-making. Desirable Qualifications A degree in Human Resources, Business Administration, or a related field (Master’s preferred). HR certifications (e.g., CIPD, SHRM) are advantageous. Experience in healthcare or medical services is a plus. Salary & Benefits Salary: Competitive based on experience. Location: Cape Town, South Africa. Our client offers a dynamic work environment with opportunities for professional growth. We foster a supportive and inclusive culture where employees contribute to the company’s success. How to Apply Please submit your CV and cover letter outlining your experience and qualifications. Our client is an equal opportunity employer. We value diversity and are committed to an inclusive environment for all employees. #J-18808-Ljbffr