Call Center Operations Leader

This is a full-time remote role for a Call Centre Operations Manager. The Call Centre Operations Manager will oversee day-to-day operations to ensure smooth functioning and efficiency of the center. Responsibilities include supervising and developing team leaders, analyzing performance metrics, implementing strategies to improve service delivery, and...

**Job Description**: Posted Monday, July 14, 2025, 11:00 PM **Advanced Call Center Technologies** - Job Description **Trainer** **Reports To**: Manager, Training & Quality **Department**: Training **FLSA**: Non-Exempt **Prepared By**:Human Resources **Position Summary** - Under the general direction of the Director of Training & Quality, facilitates company...

**Job description** **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive...

WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

Job Description Posted Thursday, October 30, 2025, 11:00 PM- - **Job Description**: - The** Director of Operations**is accountable for directing the day-to-day operations of an operating group. Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee...

Duties will include but not be limited to: - Ensuring staff commitment, daily operational effectiveness, and maintaining best-in-class customer service - Implement and act in accordance with the information security policies of customer contracts and business in general - Direct, guide, control, teach, lead and motivate collaborators under their...

Direct message the job poster from Advanced Call Center Technologies, LLC The Director of Operations is accountable for directing the day-to‑day operations of an operating group. Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee development, and...

Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results. In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem...

Direct message the job poster from Advanced Call Center Technologies, LLC The Director of Operations is accountable for directing the day-to-day operations of an operating group. Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee development, and...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...