Group Manager

5 days ago

Cape Town, South Africa WNS Full time

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Digital Transformation Managers supervise cross-functional teams including marketing, IT, customer service, and operations. They align these departments towards digital objectives, supervising project implementation and ensuring effective communication throughout the organization. Moreover, they also track key performance indicators (KPIs) to gauge the success of the digital initiatives. They manage project timelines, resources, and budgets. They assess and manage risks that come with the projects of digital transformation. They analyze and monitor metrics and data to assess how digital attempts have fared. They conduct change management activities in order to promote cultural transformation and integrate digital technologies. Qualifications Grade 12 Relevant Degree or qualification Proficient in MS Office Tool. Analytics & Reporting Capabilities. #J-18808-Ljbffr

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