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Delivery and Collections Coordinator
1 month ago
Are you organised, customer-focused, and passionate about keeping things moving? Join The Woodford Group , a proudly South African mobility brand, as a Delivery and Collections Coordinator. You’ll play a key role in ensuring the efficient, timely delivery, collection, and transfer of vehicles, all while upholding our high standards of customer service and fleet readiness. Founded in 1991 in Durban, The Woodford Group has grown from a single car rental branch into a national leader in mobility solutions, offering a range of services including short-term car hire, long-term leasing, vehicle sales, and trade options nationwide. DELIVERY AND COLLECTIONS COORDINATOR to be based in Sandton Join a vibrant and forward-thinking team, where innovation and exceptional customer service drive everything we do. As part of our team, you’ll: Make a difference: Contribute to a company that leads the market and values the impact of every team member. Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment. Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork. Your contributions matter, and your growth is our priority. Join us and be part of something extraordinary IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU: Planning You’re a natural organiser who plans and coordinates vehicle deliveries, collections, and transfers with efficiency and foresight. You manage driver schedules, prioritise routes, and anticipate challenges — keeping daily operations running seamlessly. Accuracy Details matter to you. You handle delivery schedules, trip documentation, and vehicle readiness with precision — making sure fuel levels, mileage, and condition reports are always spot-on. Performing under pressure You stay cool and composed when the pace picks up. Whether it’s back-to-back bookings or unexpected route changes, you stay focused, resolve issues quickly, and deliver consistent results. You take pride in being the face of Woodford. Every interaction — whether with a client or driver — reflects our premium service standard. You communicate clearly, take ownership, and resolve issues with professionalism and care. Directing You know how to lead from the front. You brief drivers clearly, set expectations, and ensure deliveries meet safety, timing, and service standards. You guide, support, and hold the team accountable for great performance. Initiative You don’t wait for problems to find you — you find and fix them first. You anticipate potential disruptions, act fast to resolve them, and suggest smart ways to improve coordination and efficiency. You roll with the punches. When schedules, routes, or customer needs change, you adjust quickly without compromising service quality. You stay calm and think on your feet in a fast-moving environment. You take ownership of your work and hold yourself to high standards. You follow through on every task, ensure safety and compliance, and represent Woodford with reliability and integrity. We’re looking for someone who thrives on structure, precision, and people - someone who can keep things moving smoothly while never losing sight of quality and service. THE MINIMUM REQUIREMENTS FOR THE ROLE ARE: NON-NEGOTIABLE REQUIREMENTS Matric / Grade 12 (or equivalent) with prior supervisory experience in a logistics, transport coordination, car rental or a fleet administration environment. Sound knowledge of local/regional geography and familiarity with GPS tracking/dispatch systems. Proficiency in Microsoft Office (Word, Excel, Outlook – intermediate) A valid South African driver’s licence with the ability to commute reliably to work. Excellent communication skills in English (both written and spoken) Will also count in your favour if you have: Knowledge of vehicle inspection, fueling, and handover processes. Experience coordinating or supervising drivers/mobile staff. Understanding of basic compliance and risk management procedures.DUTIES WILL INCLUDE: Delivery & collection operations Plan, schedule, and manage all customer vehicle deliveries and returns. Ensure each vehicle reaches the correct destination on time and in excellent condition. Assign and dispatch drivers efficiently for all delivery and collection duties. Track real-time progress, manage routes, and quickly resolve any delays or operational issues. Schedule and manage chauffeur bookings for VIP, corporate, and long-distance clients. Assign the right chauffeurs based on route knowledge, experience, and customer requirements. Brief drivers on itineraries, client expectations, and service standards. Monitor presentation and performance to ensure Woodford’s premium service values are consistently upheld. Point-to-point transfers Coordinate prompt pick-ups and drop-offs for key destinations such as airports, hotels, and business centres. Confirm route details, timing, and client expectations with drivers before each trip. Track trip progress, address issues proactively, and ensure seamless service delivery. Fleet preparation & quality control Ensure vehicles are always clean, fuelled, and ready for dispatch. Conduct thorough pre-delivery checks for damage, tyre condition, and overall presentation. Maintain high cleanliness standards, particularly for chauffeur and executive transfers. Serve as the main contact for all client delivery, collection, and transfer queries. Communicate professionally, clearly, and promptly with customers. Ensure smooth, informative, and respectful handovers — every time. Uphold Woodford’s premium service standard for both regular and VIP clients. Driver management Allocate, supervise, and support all drivers across delivery, chauffeur, and transfer operations. Track driver schedules, availability, and performance. Ensure adherence to dress code, professional conduct, and safety standards. Provide regular briefings and feedback to maintain service excellence. Vehicle returns & documentation Oversee all vehicle return procedures, including fuel, mileage, and condition checks. Record damages or discrepancies accurately and escalate to Fleet or Claims teams. Ensure all documentation is completed precisely and on time. Maintain up-to-date logs of all vehicle movements and driver activities. Keep accurate trip records, schedules, and service reports. Compile and submit daily and weekly operational summaries for management review. Inter-branch & regional coordination Liaise with other branches to coordinate vehicle and driver movements. Support regional redistribution of vehicles during peak demand or special promotions. Manage logistics for inter-branch transfers, overflow needs, and large-scale bookings. Ensure all drivers hold valid licences, PDPs, and meet health and safety requirements. Enforce compliance with traffic laws, internal policies, and insurance regulations. Report and escalate incidents or delays following company protocols. #J-18808-Ljbffr
