Specialist - Unbranded Channel

Overview Vodacom Johannesburg, Gauteng, South AfricaJoin to apply for the Specialist - Unbranded Channel role at Vodacom, the number 1 Top Employer in South Africa. Certified by the Top Employer Institute Responsibilities Drive revenue and customer growth through the usage of Vodacom's Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with trade and channel partners, internal organization, and suppliers. Manage unbranded channel stores (NC / WH / AD's / informal stores) within a geographical location. Act as the first line escalation point for trade partners (customer queries – ECLO). Manage field marketing agency ensuring operational compliance and excellence – retail pricing compliance, comparative pricing reporting, stock availability, updated deals, campaigns & branding. Achieve sales and customer service targets aligned to the unbranded regional strategy. Build stakeholder relationships across national chains, wholesalers, alternative distributors and informal trade partners. Identify partnerships and collaborations to drive sales through brand and product awareness. Implement the distribution strategy within the unbranded channel space. Ensure maximum sales return and exposure across National Chains, Wholesalers, Alternative distributors, spazas, traders, street hawkers, etc., mainly in the informal market. Establish and maintain relationships with informal traders and spaza operators to understand evolving consumer trends and behaviours. Implement and succeed with new products and services, and identify opportunities to drive product awareness. Measure, analyse, and report on a monthly basis on key activities, findings, learnings and areas of improvement, and identify opportunities to improve sales and service that will positively impact revenues, market share and customer experience. Create a monthly call cycle outlining store visits of both NC and informal stores, including partnership meetings. Accountable for Vodacom's KPIs (revenue, base, market share, usage) in the designated locations and geographies. Maintain end‑to‑end relationship with trade partners as first point of call/escalation, driving acquisition, retention, and customer experience targets. Identify strategic opportunities to maximize profitability within the area of responsibility. Liaise with the regional marketing team to facilitate promotions, presence branding and recommend ATL marketing opportunities. Drive gross adds and VABS efficiencies in the unbranded channel. Identify and recruit new business partners per channel strategy to increase distribution coverage. Implement and manage recovery plans for underperforming towns and stores. Manage third‑party outsource relationships to deliver on Vodacom KPIs per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management (e.g., MSIM). Monitor competitor activities and close gaps through competitor activity plans. Transfer knowledge – impart K&P, campaigns, deals, trade bulletins to store staff. Provide insights for effective analysis to improve TNPS across retail touchpoints and ENPS for the region. Implement people transformation initiatives in third parties. Analyse, resolve and provide feedback on all regional customer issues. Qualifications Matric/Grade 12, and 3‑year commercial/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent. 3‑5 years relevant experience (essential). Relevant experience in small business development, marketing or sales. Experience within a retail or business environment with exposure to project implementation, monitoring, commercial & performance management, and stakeholder management (advantageous). Work experience in the telecommunications industry (advantageous). Driver’s License EBO – Essential. Own vehicle – Essential. Core Competencies, Knowledge & Experience Sales Planning & Execution. Sales & Distribution Management. Channel Marketing. Performance Reporting. Stakeholder & Business Relationship Management. Strategic Partnerships Management. Negotiation Skills. Benefits Enticing incentive programs and competitive benefit packages. Retirement funds, risk benefits, and medical aid benefits. Cell phone and data benefits, fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies. Base location for this role: Pretoria. Closing date for Applications: 24 October. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. #J-18808-Ljbffr