Nightshift 2nd Line Support Technician

6 days ago


Cape Town, South Africa Potentiam Limited Full time
Job title : Nightshift 2nd Line Support Technician Job Location : Western Cape, Cape Town Deadline : December 25, 2024 Quick Recommended Links
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  • Job by industries

Duties & Responsibilities

  • Responsible for traditional 2nd line duties including (but not limited to) desktop support, server support, live meeting management (Teams), kit procurement, equipment configuration (Phones and Laptops) etc.
  • Delivery of high level of Customer Service always tall levels of staff, up tDirectors.

Skills & Experience Required

  • The right candidate will bring a good blend of soft skills, behavioral competencies (as listed above) 
  • and technical ability. 
  • Their experience will include: 3 years’ experience working in a Service Level driven technical 
  • support role with specific technical knowledge and experience of M365, Azure and iOS Support. 
  • Qualifications in these are advantageous but actual experience is essential. 
  • Other experiences will include:
  • Excellent customer service skills in a face-to-face environment
  • Ability tprioritise workload
  • Understanding of SLAs
  • Knowledge of JAMF (Preferable thave experience)
  • Mac OS Accreditation 

Accreditation or experience in some of the following technical products;

  • Office 365
  • License administration
  • Creating new users & groups
  • Microsoft Exchange Hybrid
  • SharePoint
  • OneDrive 
  • Teams
  • Azure
  • Conditional Access
  • MFA
  • Intune (MDM)
  • ADFS
  • Microsoft Windows 10 / Server 2012+
  • Apple iOS mobile device maintenance and support
  • Laptop and desktop hardware maintenance and support (Windows and Apple)
  • A good understanding of TCP/IP, DNS and Microsoft Active Directory 
  • Strong understanding of Windows based operating systems and networking 
  • Microsoft RDS & RemoteApp
  • WAN, Routers, Switches and Wireless Networks

Advantageous skills:

  • Connectwise
  • IT Glue
  • 3CX
  • Manage Engine products
  • Email filtering solutions, specifically Mimecast 
  • Web filtering solutions
  • Setting up & running Teams Live Events
  • Qualsys
  • Adobe Creative Cloud
  • Accreditation in any of the following technical products;
  • Microsoft Server 2012/2016+
  • Microsoft Windows 10/11
  • Microsoft Exchange Server 2016+

Understanding of;

  • Security principals & best practices
  • Understanding of hosted IT services
  • Slack
  • Atlassian/Jita/Confluence
  • Contentful
  • Jumpcloud
  • Uniflow Online
  • ManageEngine Patch Manager Plus

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