Nightshift 2nd Line Support Technician
6 days ago
- Jobs by Location
- Job by industries
Duties & Responsibilities
- Responsible for traditional 2nd line duties including (but not limited to) desktop support, server support, live meeting management (Teams), kit procurement, equipment configuration (Phones and Laptops) etc.
- Delivery of high level of Customer Service always tall levels of staff, up tDirectors.
Skills & Experience Required
- The right candidate will bring a good blend of soft skills, behavioral competencies (as listed above)
- and technical ability.
- Their experience will include: 3 years’ experience working in a Service Level driven technical
- support role with specific technical knowledge and experience of M365, Azure and iOS Support.
- Qualifications in these are advantageous but actual experience is essential.
- Other experiences will include:
- Excellent customer service skills in a face-to-face environment
- Ability tprioritise workload
- Understanding of SLAs
- Knowledge of JAMF (Preferable thave experience)
- Mac OS Accreditation
Accreditation or experience in some of the following technical products;
- Office 365
- License administration
- Creating new users & groups
- Microsoft Exchange Hybrid
- SharePoint
- OneDrive
- Teams
- Azure
- Conditional Access
- MFA
- Intune (MDM)
- ADFS
- Microsoft Windows 10 / Server 2012+
- Apple iOS mobile device maintenance and support
- Laptop and desktop hardware maintenance and support (Windows and Apple)
- A good understanding of TCP/IP, DNS and Microsoft Active Directory
- Strong understanding of Windows based operating systems and networking
- Microsoft RDS & RemoteApp
- WAN, Routers, Switches and Wireless Networks
Advantageous skills:
- Connectwise
- IT Glue
- 3CX
- Manage Engine products
- Email filtering solutions, specifically Mimecast
- Web filtering solutions
- Setting up & running Teams Live Events
- Qualsys
- Adobe Creative Cloud
- Accreditation in any of the following technical products;
- Microsoft Server 2012/2016+
- Microsoft Windows 10/11
- Microsoft Exchange Server 2016+
Understanding of;
- Security principals & best practices
- Understanding of hosted IT services
- Slack
- Atlassian/Jita/Confluence
- Contentful
- Jumpcloud
- Uniflow Online
- ManageEngine Patch Manager Plus
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