Product Owner

Product Owner page is loaded## Product Ownerlocations: Cape Towntime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 8, 2025 (5 days left to apply)job requisition id: R43615# **Job Description**Hello Future Product Owner, Welcome to Direct Axis, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen. As a Product Owner, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious**Key Responsibilities:**To facilitate efficient product mobilisation, conception, inception, and incubation phase enhancements to give the business a competitive edge and substantial differentiation for the organisation while ensuring the best possible customer service and experience in the industry.**Are you someone who can:*** Coordinate and monitor all Business Analyst related phases of the project or service life cycle, providing timely reporting of issues that impact project progress.* Interact and communicate with relevant department within the organisation in respect of business requirements.* Share expert knowledge with team to increase quality and impact of deliverables.* Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.* Monitor customer feedback reports and align processes to maximise efficiencies.* Manage relationships with service providers and ensure relevant Service Level Agreements (SLAs) are implemented and adhered to.* Brief suppliers of requirements and the organisation's required standards of service and products.* Manage day to day vendor activities, delivery and management of agreed objectives.* Support commercial negotiations and pricing or product enhancements with vendors.* Act as point of escalation for issues related to performance management of vendors and associated campaign tools.* Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.* Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.* Research, enable and consult on improvements and opportunities to harness technology and platform enablement.* Oversee ongoing performance reviews on a monthly, quarterly, and annual basis. Coordinate and involve the relevant business in the process.* Manage digital product delivery and key customers across channels and all stages of the customer journey.* Facilitate integration and collaboration of expertise across relevant business areas to ensure effective digital value chain delivery.* Ensures that all digital opportunities are addressed and tracks customer experience to ensure digital maturity.* Ensure digital value add, mitigate risk, and reduce costs through effective processes.* Facilitate communication within the BA team and negotiate timelines and considerations for own and others' analysis plan.* Focus on product development in terms of current and future generation of profit for the business and consider the current organisational value proposition to define new markets.* Use financial and business acumen to create logical and practical business plans to ensure that the strategy is executed and implemented successfully within the business and then Group.* Ensure that research results and findings about emerging markets and customer requirements are taken into consideration when developing new products.* Innovate and incubate new products, works within a fluid environment and is dependent on changes in process to ensure efficiency and effectiveness and will include enabling of technologies.**You'll be an ideal candidate if you have:*** **Minimum Qualification:** Bachelor Degree (Business Analysis, Computer Science, Information Systems) or similar in a related technical or business field.* **Minimum Experience:** 4 to 6 years solving business / technological problems through analysis, design and implementation of business solutions in a project environment.**Additional Requirements/ Skills & Competencies:*** Experience in the disciplines of business analysis, product analysis, and project management.* Strong understanding of agile methodologies (e.g., Scrum).* Excellent communication and decision-making skills.* Ability to analyse market trends and customer needs.* Experience in product management.* Strategic thinking skills.* Technical understanding skill.* People management skills.# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**08/12/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr