OMF Financial Consultant

4 weeks ago

Durban, South Africa Old Mutual South Africa Full time

Job Description Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts. Responsibilities Customer Service: Carry out standard customer service activities and handle simple customer inquiries. Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries. Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues. Customer Relationship Management (CRM) Data: Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call. Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements. Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. Business Development: Carry out routine business development support tasks and assist others by following established procedures. Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers. Data Exploration: Select appropriate data from information provided by others and input that data into spreadsheets or standard formats. Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company. Skills Ability to Sell (Inactive) Communication Company Policies Credit Policies Customer Centric Selling Digital Savvy (Inactive) Interpersonal Relationship Management Numeracy Sales Competencies Balances Stakeholders Builds Networks Communicates Effectively Customer Focus Ensures Accountability Instills Trust Interpersonal Savvy Manages Complexity Education National Certification (Nat Cert) (Required) Closing Date 03 November 2025, 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Seniority level Entry level Employment type Full-time Job function Finance and Sales Referrals increase your chances of interviewing at Old Mutual South Africa by 2x. Get notified about new Financial Consultant jobs in Durban, KwaZulu-Natal, South Africa . Durban, KwaZulu-Natal, South Africa Durban, KwaZulu-Natal, South Africa Durban, KwaZulu-Natal, South Africa Recent Job Postings Part Time Financial Adviser (Richards Bay/ Empangeni/ Mtubatuba and Surrounds) – Durban, KwaZulu-Natal, South Africa Branch Consultant/Financial Advisor - Kwa Mashu – Durban, KwaZulu-Natal, South Africa Part Time Financial Adviser (Umhlanga/ Phoenix/ Verulam/Avoca) – Durban, KwaZulu-Natal, South Africa Part Time Financial Adviser (Westville/ Highway and Surrounds) – Inanda, KwaZulu-Natal, South Africa Advancing Financial Adviser (Richards Bay/ Empangeni/ Mtubatuba and Surrounds) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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