Branch Consultant/ Financial Advisor

Who are we? Sanlam Developing Markets (SDM)(a wholly-owned subsidiary of Sanlam Life Limited) is a leading financial services provider in South Africa, catering to the entry-level and emerging middle market. It offers a range of simple, affordable financial solutions such as funeral insurance, education savings, life cover, and personal accident plans. SDM operates under the Sanlam Group Governance Policy, managed by the SA Retail Mass cluster within the Sanlam Life and Savings cluster, focusing on retail products and group schemes. What will you do? Promote Sanlam Retail Mass (SRM)’s products and increase market share by: Providing sound financial advice and high-quality client service in a branch setting. Creating opportunities for client optimization and cross-selling value-added products. What will make you successful in this role? Sales Delivery: Develop an in-depth understanding of SRM product ranges. Identify customer needs, financial goals, and means; recommend suitable products to meet their goals affordably. Keep clients informed about new products or changes to existing ones; update their portfolios accordingly. Validate client details per product and regulatory standards; process new business through appropriate channels. Conduct client due diligence to identify and flag risks. Manage your capacity to prioritize appointments and handle walk-in clients effectively. In-branch Client Service and Retention: Service and manage all client profiles to ensure retention. Send reminders, follow up, and address queries or provide support. Monitor NTUs (clients Not Taken Up), implement controls, and take corrective actions. Maintain client payment persistency for the branch and clients. Assess client risk profiles to proactively offer support. Discuss alternative payment options with clients and ensure proper processing. Handle in-branch service issues per standards, including policy cancellations and alternative solutions. Resolve client queries or escalate as needed, providing continuous feedback. Quality, Compliance, and Development: Stay updated and adhere to compliance and quality standards. Maintain registration, product knowledge, and CPD points. Identify risks and report potential fraud. Keep accurate records of advice and activities, and provide data for reporting. Monthly Planning and Reporting: Report daily activities using relevant platforms. Gather data for weekly and monthly reports. Perform ad-hoc tasks as assigned by the Retail Branch Manager. Qualifications and Experience: At least 1 year of sales or marketing experience. Experience in insurance branches is advantageous. Matric (Grade 12) certificate. RE5 qualification is advantageous. FAIS compliance (Wealth Management) as per DOFA requirements. Class of Business training to be completed within 12 months of employment. Knowledge and Skills: Broker support, business processing, partnership building, coaching, and development skills. Personal Attributes: Business insight, decision-making, team building, and planning skills, all demonstrated independently. Build a successful career with us We value strong, lasting relationships with our employees. We support your future aspirations—career growth, personal development, and achievement. Our group, comprising Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office, offers numerous growth opportunities. Core Competencies: Innovation, customer focus, results-driven, collaboration, resilience—each contributing independently. Turnaround time Shortlisting begins after the application deadline. The process duration depends on your progression and manager availability. The Sanlam Group is committed to transformation and embraces diversity. We aim for a diverse, inclusive, and equitable workplace, considering our Employment Equity plan and targets during the selection process. #J-18808-Ljbffr