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Customer Experience Administrator
4 weeks ago
Job title : Customer Experience Administrator Job Location : KwaZulu-Natal, Durban Deadline : November 30, 2025 Quick Recommended Links Jobs by Location Job by industries OVERALL PURPOSE OF THE JOB To ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management, administrative support, and coordination of campus activities. KEY RESULT AREAS Manage the front of house duties at reception of the campus and answer telephonic calls and emails in a professional manner and route call to the required extension Welcome and oversee and maintain the availability of refreshments and ensuring a hospitality experience Oversee and co-ordinate the general tidiness of the front-of house area. Answer incoming calls, directing calls, receiving and distributing messages in a professional and friendly manner. Ensure a student centric environment and culture that focuses on achieving a holistic student experience in line with the brand promise Greet and attend to all people entering reception in a friendly and courteous manner upon entering offering assistance Escort any visitors to the required area (ie reception area / interview rooms / conference room etc) and provide refreshments. Assist with preparation for any functions held on Campus and attend functions where required Co-ordination of ad hoc projects as per Campus Head planner, as and when required. (Eg recycling initiative, open day prep, graduation prep) Invigilation of External Exams Assist in maintaining a high level of service as first point of contact with students, lecturers, staff, fee payers and suppliers Prepare and display “Welcome Notices #J-18808-Ljbffr
