Product Support

Job Title: Product Support SpecialistAre you passionate about delivering exceptional customer service and technical support? Do you have a mechanical trade test in a related field and sales experience or technical knowledge of earthmoving equipment?We are seeking a skilled Product Support Specialist to join our team at Staff Unlimited Recruitment Pty Ltd T/A...

**Qualifications and Experience**: - Multi Disciplinary Drawing Office Practice (N4/N5) - Proficiency in mathematics, geometry, and trigonometry - 3D visualization skills - Experience in sheet metal development and structural steel detailing (preferred) - Minimum 5 years of draughting experience in the Structural Steel Industry - Proficiency in AutoCAD,...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Key Output** - Long term vision and Strategy for products - Industry Ambassador representing BWE and CAT, internally as well as externally. - Development and execution of the overall product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & Caterpillar. - Facilitate S&OP process i.e. machine forecasting,...

**Job Advert Summary**: **POSITION**: Operator Support** **LOCATION : Isando** **REPORTS TO**: Shift Supervisor** **NUMBER OF POSITIONS**: 1** **DATE OF VACANCY**: Immediate** **REQUIRED OTHER/BEHAVIOURAL COMPETENCIES**: - A team player - Self-Disciplined and solution driven - No transport restrictions - Must be willing to work shifts. - Good...

**Job Title: ANH Production Planner** **City: Isando, Kempton Park** **Work location: Onsite** Reporting to the Plant Lead - as the Production Planner you will be Optimizing the production schedule to deliver optimal OTIF levels to customers, optimal feedback to Customer care specialists and accurate record keeping within the boundaries and limitation of...

Job SummaryThe Production Team Leader is responsible for overseeing the production process, ensuring timely delivery of products to customers, and maintaining high-quality standards. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a team environment.Key ResponsibilitiesOversee the production process,...

**Key Output** - Develop and implement joint growth initiatives with Caterpillar and affected regions. - Drive machine Sales Execution discipline across Southern Africa - Execute BWE/Caterpillar machine sales Growth plan - Negotiate and allocate Sales Variance funds (non-CAP) from Caterpillar to support business growth. - Support of Sales Reps as a Product...

**Key Outputs** **Business Strategy**: - Formulate the equipment strategy aligned with overall organisation strategic mandate and plans - Set specific departmental goals in collaboration with management. - Oversee the implementation of plans and goals. **Equipment Sales**: - Selling of new equipment within the different regions - Provide any relevant...

**Key Outputs** - Drive the Services Growth Strategy for Mining - Regional PSM and PSSR support and training - CAT Support Escalations - BBS Aftermarket projects owner / Lead - Customer satisfaction through implementation of VOC - Product GTM Strategy Development and Deployment - Market research and industry trends understanding & delivery of customer...

**Key Output** - Resolve customer queries received at the Customer Support Hub - Accurately capture/record queries on case management tool with clear resolution and time-lines for future reference and learning - Assist with the opening of new customer accounts in agreement with the KPI - Assist customer with Finance related queries. - Proactively identify...

**Key Output** - Regional sales support - Sales forecasting for Barloworld Equipment - Achieve and exceed business plan targets through provision of Sales support - Provision of strategic direction and guidance to Product/Marketing Managers linked to all Caterpillar factories - Effective relationship management with Regions and Caterpillar - Group wide...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

**Key Output** - Champion SEM Brand and Products - Long term vision and Strategy for SEM brand and products - Industry Ambassador representing BWE and SEM, internally as well as externally. - Development and execution of the overall SEM product strategy - Maintain internal relationship with Marketing, Sales, Supply Chain, AfterSales, LOB & SEM EAME Team. -...

Key Outputs - Create stakeholder communication plans and documents to support the Project Manager and Project Sponsor - Drive use and adoption of project management tools and templates - Facilitate meetings and workshops - Coordinate work stream activities - Maintain documents, reports, and registers - Facilitate and perform project control measures - Manage...

Key Outputs - Create stakeholder communication plans and documents to support the Project Manager and Project Sponsor - Drive use and adoption of project management tools and templates - Facilitate meetings and workshops - Coordinate work stream activities - Maintain documents, reports, and registers - Facilitate and perform project control measures - Manage...

**Key Outputs** - Provide solutions for all Caterpillar, Energy and Transport industrial related equipment. - Market Industrial Engines Parts and Service business. - Provide repair option solutions and technology solutions - Provide CVA solutions, Repair Option solutions and work with internal and external customers for continued growth of STU, POPs and...

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

**Position Outputs** - Provide specialist advice on all customer rebuilds and repair requirements - Build and sustain excellent customer relationships - Research market trends to anticipate regional and overall performance as well as to address gaps in the market. - Identify opportunities by region and initiate plans to convert key customers. - Maintaining...

Key Outputs - Review of all MARC equipment life cycles, including Full lifer cost and Full life revenue - Identify and report deviations, develop and implement mitigating actions to ensure MARC financial performance is maintained (with regards component management) - Forecast and monitor machine performance based on planned component change out programme -...