Service Delivery Manager
2 weeks ago
Overview NSC Globalis currently looking for a Service Delivery Manager to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises helping them become more agile create commercial advantage and build quality through design deployment support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London UK. Please review our website at for more information on our organization. Position Service Delivery Manager Job Type EMEA Hours ONLY This role is responsible for delivery excellence of all support towers customer relationship management client care and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have the ability to provide comprehensive status reporting to the customer and NSC Global leadership team. Will need to ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives for all direct employees. Will need the understanding and ability to create financial forecasts and work with the finance group to ensure revenue and profit targets are met. Complete billing responsibilities in a timely manner and lead collective activities as necessary. Responsibilities To coordinate all resources of the tower (including off-shore) To orchestrate end-to-end-services for the involved towers (top of stack) Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable Ensure that
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Service Delivery Manager
5 days ago
Cape Town, South Africa Motivity (PTY) Ltd Full time**Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...
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Service Delivery Manager
1 week ago
Cape Town, South Africa Tracking Talent: a WilsonHCG Company Full timeA growing Investment Administration company is looking for a dedicated Service Delivery Manager. The main tasks of the Service Delivery Manager include managing multiple projects, addressing reliability issues, tracking project metrics, managing budgets and stakeholder liaison and ultimate responsibility for meeting project delivery dates with the level of...
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IT Service Delivery Manager
7 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time R1 200 000 - R2 400 000 per yearIT Service Delivery ManagerEssential FunctionsClient Portfolio Management - End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR /...
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Service Delivery Manager
3 weeks ago
Cape Town, South Africa Old Mutual South Africa Full timeJoin to apply for the Service Delivery Manager role at Old Mutual South Africa . Let’s Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Get AI-powered advice on this job and more exclusive features. Job Description This role is responsible for delivery of a variety of IT services...
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IT Service Delivery Manager
2 hours ago
Cape Town, South Africa Old Mutual South Africa Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The...
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Service Delivery Manager
2 weeks ago
Cape Town, South Africa Engen Full time**Purpose of the Job**: To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives...
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Service Delivery Manager
3 days ago
Cape Town, Western Cape, South Africa Old Mutual Limited Full time R90 000 - R120 000 per yearLet's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The Service...
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Service Delivery Manager
3 weeks ago
Cape Town, South Africa NSC Global Full timeService Delivery Manager NSC Global is seeking an experienced Service Delivery Manager responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. The role requires strong communication, status reporting, SLA compliance, financial forecasting, billing, and cross‑tower coordination....
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Service Delivery Manager
3 days ago
Cape Town, South Africa NSC Global Full timeOverview: nscglobal’s Service Delivery Management function is pivotal in ensuring client satisfaction and provides client advocacy within nscglobal and within the client for all services delivered. The Service Delivery Manager key objective is to manage the in-life service and fulfil NSC’s commercial contractual obligations, whilst delivering a...
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Service Delivery Manager
1 week ago
Cape Town, South Africa NSC Global Full timeOverview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...
