Administration Services Administrator

Company Description Please note that this is a 6 month fixed term contract. Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology. There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities. Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey. Job Description GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers. Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class delivery. The Administration Services Administrator plays a vital role in providing administration, process and query support initially across a defined range of activities inclusive of job changes, personal data changes and reporting line changes within the standards and policies. The Administration Services Team assures operations are carried out in a timely, accurate and consistent manner. You’ll look after our most important resource. Our people. KEY TASKS The Administration Services Administrator is responsible for the execution of tasks, processes and resolving queries in a manner that focuses on employee changes and achieves service delivery according to agreed Service Level Agreements. As a key member of the Administration Services team within our broader Talent Acquisition Operations delivery team, the Administration Services Administrator communicates and collaborates with a wide range of internal stakeholders to ensure that all administration support actions are completed to fulfil an employee’s job change, personal data change and reporting line change. The Administration Services team will also support where applicable People Services invoice costing and allocation, uniform ordering (post onboarding) and other services as requested. The primary accountabilities will incorporate Technical Be fully accountable for all Administrative Support activities for employee changes Ensure a timely, accurate and positive experience is delivered to all stakeholders – GSS People Services team members, HR team members, Line Managers and Employees collaborating across multiple departments to create and deliver a seamless process Responsible for executing relevant tasks received via ServiceNow ensuring all case documentation created is accurate, quality checked, appropriately authorised, signed and returned (where relevant in accordance with the process) and filed within the defined employee folders per region. (Ultimately into the Employee Document Management Solution) Be the first point of contact for Administration Services’ queries and provide basic advice, support and guidance. Troubleshoot to resolve common problems and investigate further if required. Provide invoice costing and allocation support to People Services teams, where this service is undertaken Manage the Corporate Uniform ordering support process (post Onboarding) where this service is undertaken within GSS People Services. Escalate technical problems through the appropriate support channels and follow up as required. Continually identifying process improvement opportunities in your area and communicate these appropriately Deliver upon the team goals and objectives set to enable SLA’s and KPI’s to be achieved. People/Leadership Demonstrate behavior in line with the Group’s values, standards and a professional workplace. Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals Report to your leader any issues you cannot address Financial Operate in a cost-effective way, within limits set by your leader. Work Processes Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance Qualifications Minimum of Matric/Grade 12 certificate Relevant Diploma with advantageous Strong PC skills, with a confident approach working with the MS Office suite Experience 2-3 year’s work experience as an Administrator. Experience in stakeholder engagement, liaising with a broad cross section of stakeholders Strong PC skills, with a confident approach working with the MS Office suite. Proficient written and verbal communication competency What we offer When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time. Who we are? Anglo American is a global diversified mining business. Our portfolio of world‑class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential How We Are Committed To Your Safety Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer How To Apply To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process. #J-18808-Ljbffr